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My store page cannot be edited in wordpress

Viewing 16 posts - 1 through 16 (of 16 total)
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  • December 9, 2024 at 11:51 am #620702

    kruajeng
    Participant

    I have downloaded the theme to use. But when opened, it was a blank page. Can’t fix anything
    What should I do?

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    December 9, 2024 at 4:13 pm #620878

    kruajeng
    Participant

    @Luke Nielsen @Artem Temos @Aizaz Imtiaz Awan

    Help me please

    December 9, 2024 at 6:53 pm #620971

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    May be there is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards.

    December 10, 2024 at 5:41 am #621035

    kruajeng
    Participant

    Thanks, I share the WP admin login

    December 10, 2024 at 5:54 am #621037

    kruajeng
    Participant

    Cart — Cart Page
    Checkout — Checkout Page
    Refund and Returns Policy — Draft
    Shop — Shop Page
    are blank page cannot edit, Please check.

    December 10, 2024 at 1:17 pm #621163

    kruajeng
    Participant

    + I’m encountering some issues with my website. Would you be able to assist me?

    December 10, 2024 at 1:18 pm #621165

    kruajeng
    Participant

    @Hung Pham

    December 10, 2024 at 2:08 pm #621203

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please check how it works with the default WordPress theme and Woocommerce Storefront theme to determine whether the issue is with our theme.

    Best Regards.

    December 10, 2024 at 2:43 pm #621215

    kruajeng
    Participant

    OK . I check this Storefront theme
    it blank Page

    How do I fix it? Thanks

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    December 10, 2024 at 6:18 pm #621327

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    So the issue is not from the theme. The issue is from the server. Please ask your hosting provider to check the issue on the site and solve it for you. There is no issue from the theme or theme settings. The site should work with the Woocommerce default theme.

    Best Regards.

    December 15, 2024 at 7:23 am #622523

    kruajeng
    Participant

    I’ve already contacted my hosting provider and shared this information (as shown in the attached/previous image). They’ve thoroughly checked their end and confirmed that the hosting itself is functioning correctly and there are no virus infections.

    I’m going to try deleting the current theme files and then reinstalling a fresh copy. If this doesn’t resolve the issue and I’m still unable to use the theme properly, I would greatly appreciate it if you could provide me with a way to import or load the theme’s data incrementally, page by page, or section by section. This would hopefully allow me to work around the problem and get the theme working as intended.

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    December 15, 2024 at 7:34 am #622525

    kruajeng
    Participant

    As you can see in the attached/previous image, I’ve completely reinstalled the theme. To do this, I formatted/deleted all the existing files related to the previous theme installation on my hosting server and performed a clean installation from scratch/from the beginning

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    December 15, 2024 at 7:43 am #622530

    kruajeng
    Participant

    I’ve attempted the reinstallation as we discussed, but unfortunately, I’m still encountering the same issue. The core problem is that I’m missing files for various pages of your theme; they are not present after the installation

    To help me resolve this persistent issue, would it be possible for you to provide me with the theme’s page files individually or in small batches? This would allow me to upload the code for each page/section to my WordPress site manually. I understand this is a workaround, but I’ve been struggling with this for half a month now, and I’m still unable to get your theme working correctly

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    December 16, 2024 at 11:50 am #622724

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have reviewed the site and did not identify any issues. Both the frontend and backend are functioning properly, with all pages displaying content as expected. Please refer to the attached video for further details.
    https://streamable.com/aawgp9

    Best Regards.

    December 16, 2024 at 12:13 pm #622750

    kruajeng
    Participant

    I require assistance in customizing the /Shop *Page of the WoodMart theme, as it is displaying as a blank page as demonstrated in your video. The issue was temporarily resolved when a member of the community, unaffiliated with your official support team, kindly added an .htaccess file yesterday. However, I have been awaiting support from your team for more than 15 days since my purchase of the theme.

    December 16, 2024 at 6:15 pm #622940

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    If you want to custom the shop page, then please use the shop page builder as a custom layout:

    https://xtemos.com/docs-topic/shop-page-builder/

    And I have found that you have already using the custom layout for the shop page: https://ibb.co/VQJWDhk

    You can edit the layout and add more widgets and make any changes as per your requirements.

    Best Regards.

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