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Split: Product FAQ

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  • December 3, 2025 at 5:16 am #698858

    socialscionmarketing
    Participant

    Thank you this worked. Can you please help with the below:
    1. Setting up banners for Blog, Return, Shop, etc and their specifications
    2. This is a virtual store and hence all product downloads are Link-based, upon ordering the Links in the order confirmation page & email are not accessible. They come in the Edit format.

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    December 3, 2025 at 5:54 am #698860

    socialscionmarketing
    Participant

    Hello Team,
    Also, the pagespeedinsights has drastically dropped for Mobile https://pagespeed.web.dev/analysis/https-marketplace-socialscion-ai-shop/o0rvhmnd70?form_factor=mobile & https://pagespeed.web.dev/analysis/https-marketplace-socialscion-ai-shop/o0rvhmnd70?form_factor=desktop
    The optimization & performance settings are upto date, but they are not performing as expected.
    Please guide

    December 3, 2025 at 2:57 pm #699002

    Aizaz Imtiaz Awan
    Keymaster

    Helo,

    01. Can you please share some screenshots or examples of what you actually want, so I can further check and give you a possible solution?

    02. This is WooCommerce functionality, please follow this guide for more help:
    https://woocommerce.com/document/digital-downloadable-product-handling/

    03. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

    We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

    Best Regards,

    December 5, 2025 at 2:35 am #699355

    socialscionmarketing
    Participant

    Hello
    Can you please help me for the point #1 adding banners for Shop, Blog? Screenshot attached. – Page Banner
    The bulk image optimizer provided by the theme throws an error message – Network issue.
    Favicon is not reflected accurately – the image is not as selected – Favicon PNG

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    December 5, 2025 at 2:34 pm #699467

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You can add banners for the Shop and Blog pages from
    Theme Settings > Page Title > Page title background.

    But if you want to upload a separate banner on a blog page, edit the page and in the bottom of the page settings ,upload the page title image only for the blog page: https://xtemos.com/docs-topic/options-for-pages/

    Regarding the “Network issue” error usually appears due to server limits or security/firewall blocks. Please try again after temporarily disabling plugins, or check with your hosting provider to confirm that outbound requests are allowed.

    For the favicon issue, make sure to upload the favicon from
    Appearance > Customize > Site Identity, then clear all caches (site cache, browser cache, and any optimization plugins).

    After clearing cache, the correct favicon should appear.

    Best Regards,

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