504 Gateway Time-out after installing SSL

This topic has 40 replies, 3 voices, and was last updated 5 years, 8 months ago by Artem Temos.

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August 14, 2018 at 10:13 pm #72692

pierre
Participant

Hi,
i have a 504 Gateway Time-out after installing SSL.
probleme came after installing childtheme, then data import.
site adresse: virtuadev.fr

thanx for help

August 14, 2018 at 10:40 pm #72694

pierre
Participant

i modified the .htaccess via the plugin ReallySimpleSSL and now obtain this:
i confirm that without your theme and wp 2017 theme all is working well.

—
Options:
* htaccess redirect
* WordPress redirect
* Mixed content fixer
SERVER: apache
SSL is enabled for this site
** Detecting configuration **
plugin version: 3.0.5
Already on SSL, start detecting configuration
Opening testpage to check server configuration: https://virtuadev.fr/wp-content/plugins/really-simple-ssl/ssl-test-page.php
test page url, enter in browser to check manually: https://virtuadev.fr/wp-content/plugins/really-simple-ssl/ssl-test-page.php
Could not open testpage cURL error 28: Connection timed out after 5001 milliseconds
SSL type: LOADBALANCER
** Configuring SSL **
testing htaccess rules…
test page url, enter in browser to check manually: https://virtuadev.fr/wp-content/plugins/really-simple-ssl/testssl/loadbalancer/ssl-test-page.html
htaccess rules test failed with error: cURL error 28: Connection timed out after 5000 milliseconds
checking if .htaccess can or should be edited…
.htaccess does not contain default Really Simple SSL redirect
retrieving redirect rules
converting siteurl and homeurl to https

August 15, 2018 at 6:17 am #72707

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

August 15, 2018 at 8:19 am #72716

pierre
Participant

Hi,
desactivate the only one plugin was Really Simple SSL

August 15, 2018 at 8:33 am #72720

Artem Temos
Keymaster

We can’t access with the password you sent. Please, check it.

August 15, 2018 at 8:43 am #72722

pierre
Participant

try this new one :

August 15, 2018 at 8:57 am #72728

Artem Temos
Keymaster

500 Internal Error says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

August 15, 2018 at 9:19 am #72741

pierre
Participant

Here my last logs: https://logs.cluster026.hosting.ovh.net/virtuadev.fr/logs/logs-08-2018/error/virtuadev.fr-14-08-2018.log.gz
if could help any issues..

But anyway i’m sure that the problem comes from when we do data import. I installed many times your theme and almost each time it had bugs during import. All site was ok before that data import.

Any solution to unistall data without re-install all stuff?
Tanx

August 15, 2018 at 9:29 am #72745

pierre
Participant

indeed, i just changed Demo versions by selectiong different ones.. and now its running ok.
So its really your installation of demo template et datas that is not really stable.

–> electronics demo version is instable (tried many time before)

August 15, 2018 at 9:35 am #72748

Artem Temos
Keymaster

We can’t download error logs, it requires password.

August 15, 2018 at 9:54 am #72750

pierre
Participant

here to donwload: https://virtuadev.fr/wp-content/uploads/2018/08/logs-14-aug.txt
the 14 aug i did a full new install on my server from scratch, activate ssl, all was ok until install data import.

August 15, 2018 at 9:57 am #72751

Artem Temos
Keymaster

The problem seems to be caused by your categories menu. Try to create a new categories menu and your own items inside them.

August 15, 2018 at 2:46 pm #72841

pierre
Participant

…”your categories menu”? i did not create any menu, products, items at all, all is from YOUR theme demo datas import.
so, i try to change as you said the menu … but still 504 Gateway Time-out bug.

any clues on how to delete all your datas without re install all stuff from scratch?

August 15, 2018 at 2:48 pm #72842

Artem Temos
Keymaster

Yes, it is our dummy content menu. But some conflict may appear with your current content or whatever. Anyway, just create your categories menu from scratch because you will not use our sample categories.

August 15, 2018 at 3:37 pm #72857

pierre
Participant

arg!
i delete all website, restart a full installation and this is your dummy data import that makes the bug of 504 Gateway Time-out !!!
Actually its because your dummy data import does not support HTTPS, without it, it works.

so…

August 15, 2018 at 3:46 pm #72862

Artem Temos
Keymaster

Did you try to create your own categories menu as per our advice?

August 15, 2018 at 3:50 pm #72868

pierre
Participant

..so please help! i really need you dummy content and electronics demos theme running.
i just want to make test on it and make changes after..
so please create for me some “new categories menu from scratch” and apply on menu because i don’t understand how to fix it, there is menu catgeorie on theme the is not installed…

August 15, 2018 at 4:33 pm #72876

Artem Temos
Keymaster

We can’t access https://gyazo.com/d0ce20ab13773dbe46452a69c26f26db
And your website seems to work correctly now https://gyazo.com/9baa8961a995b57737f9de4d31918727

August 15, 2018 at 6:01 pm #72891

pierre
Participant

my website is dead (virtuadev.fr = 504) and now you can access https://virtuadev.fr/wp-admin/

thanx

August 15, 2018 at 6:44 pm #72895

Artem Temos
Keymaster

We still can’t access https://gyazo.com/395c48a07c1651c0a6c42460e5649ecd
Here is how your home page looks now https://gyazo.com/4f06655f9cdbc48b26a1305dbe6e3a2d

August 15, 2018 at 7:00 pm #72897

pierre
Participant

Yep sorry but i spent 24hours to make it works. I’m full now.
i can’t understand how to change a menu that doesn’t exist beacuse the theme is not installed beacuse of bug…
ok, show me you can make works thios theme with https:

August 15, 2018 at 8:28 pm #72904

Artem Temos
Keymaster

But it is not a bug, and our theme is fully compatible with HTTPs. You can check how it works on our demo for example. We didn’t change anything because we still can’t access your dashboard https://gyazo.com/2942d7ea148f9dbc95bde19ae9a76147
You leave a bad review while we even don’t have a chance to help you to resolve the problem. We are struggling to replace our demo categories menu but you don’t give us the admin access. How can we resolve this issue? All you need to is to replace the menu with your own items.

August 17, 2018 at 8:16 am #73060

Artem Temos
Keymaster

Hello there,

As we can see, your website is working now. Have you resolved the issue? Do you have any extra questions that we may help you with?

We would be very happy if we can resolve this issue and you will remove your negative review.

Waiting for your response.
Xtemos studio.

August 17, 2018 at 12:40 pm #73090

pierre
Participant

hi,
i’ll delete my negative review until this link works: this link https://virtuadev.fr/boutique/clocks/panton-tunior-chair/ works for u?
thanx

Pierre

August 17, 2018 at 12:41 pm #73091

Artem Temos
Keymaster

Hello,

It loads just a half of the page. Please, provide us your admin and FTP access so we can see what is wrong there.

Thank you.

August 17, 2018 at 9:15 pm #73147

pierre
Participant

August 18, 2018 at 9:43 am #73170

Artem Temos
Keymaster

Hello,

We don’t see your WordPress installation with this FTP account https://gyazo.com/6e816088231ceca9f0dc6b2c57f2ce6d

And we can’t enter your dashboard because of this https://gyazo.com/830fdd4e02de8d96dd4bda4f36641554

Regards

August 20, 2018 at 2:44 am #73313

gueshu
Participant

I guess you are using OVH as a host provider…

I think I had the same problem.

Look at my post:

https://xtemos.com/forums/topic/error-504-with-some-demo-versions/

After doing the import of content you need to modify the megamenus in the category menu that contain info box with school, the problem seems to come from that.
Or as the support said, you need to create your own menu with clean fresh data instead of dummy content.

The trouble is other pages use info boxes with school (some single products) and you need to edit them too.

I hope it is clear. But I am sure your website will work, it was the major problem I faced too, but now it is smooth…

August 20, 2018 at 2:54 am #73314

gueshu
Participant

I am fairly confident that if you delete the info boxes in the description of the product that can’t load (panton tunior chair), it will work as it is using the info box with SVG that is probably the source of your problem.

I am sure when u make your own products you won’t have these problems.
Then consider changing your review, this team is the greatest I have worked with and this theme is incredible value for money, nothing comes near it. If you had searched in the forum for 504 errors you would probably have found my post. This forum is a great source of information, better than all the other themes I have worked with.

Are you using OVH as a host by the way?

August 20, 2018 at 3:00 am #73316

gueshu
Participant

I can’t edit my first post and I realise there are mistakes due to autocorrect on my phone…

When you see “info boxes with school” it was meant to be “with SVG” this format seems to create troubles at least with my host provider (using the website locally on my computer, I don’t have the problem).
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