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June 4, 2019 at 8:12 am
#127014
Elise Noromit
Member
Hello,
By default, such problems should not occur and the possible reason is third parties plugins which conflict Woocommece or our theme. That is why deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area
Best Regards