Reply To: URGENT HELP

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, provide the site admin access (with Admin rights) to the private area.

If you have updated from 3.* to 4.* please read and make sure you have followed the suggestions provided here: https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

Best Regards