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#356871

leoanthony
Participant

Hi. Sorry for all of this. I’m not using woocommerce shortcode for the checkout. Im using an element from elementor. for that reason I emailed them because maybe the problem is their editor and this is their reply:

Hey Leo,

Thank you for the permission.

According to your described issue, after inspection, while troubleshooting when I switched the theme to the Hello Elementor theme it started working out fine. Kindly refer to the screenshot here: https://i.imgur.com/3YibvmC.png

In this case, as we have no control over coding for third-party themes or plugins, we highly recommend that you report this issue to the support team for this theme so they may further troubleshoot and provide any recommendations (or possible fixes) to resolve this issue.

….end of reply from elementor support.

Please deeply have a look on this issue because there is no other way to fix this without your help. I’ll say it again, Im not using woocommerce shortcode. what Im using is a drag and drop element from elementor. I thought the problem is on their side but then they said that the issue is the them that I installed which is your theme. I also tried deactivating all the plugins and activating each one just to see if there is any changes but it didn’t solve the issue please help. thank you very much 🙂

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