Reply To: AJAX import error. Try to disable all external plugins and run the import again.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/0638bb543238b3f18c98de2925dbecd9

Kind Regards