Home Forums WoodMart – Premium Template About Brand is broken

This topic contains 14 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week ago.

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #123361

    fonchifox
    Customer

    Hi,
    In the “About Brand” tab inside the product, it’s showing the wrong brand.
    Every product show the same brand in About Brand. That brand is from the demo site, which I already deleted that Atribute, but it’s still showing.

    How can I fix it?

    #123389

    Hello,

    Please provide your site admin access to the private area as well as the product page URL with the problem.

    Best Regards

    #123412

    fonchifox
    Customer

    Hi,
    The site is in maintenance mode.

    Private Content Hidden
    #123468

    Hello,

    Enter each HTML block for each brand and edit the information, or delete these shortcodes from the Description.

    Best Regards

    #123650

    fonchifox
    Customer

    Hi,
    Thanks for the reply.
    I got it.

    How can I show the different product pictures? It’s just showing the first one in the product page.

    Also. How can I disable the “Shipping & Delivery” tab?

    #123658

    Hello,

    There are two ways: to add a product gallery or create a variable product and the image would be changed by selecting a variation. What do you mean?

    Navigate to the Theme Settings > Product page > Tabs > remove the title and shortcode from the Additional tab fields.

    Best Regards

    #123970

    fonchifox
    Customer

    The different images for the product are hidden (not a variable product).
    I can see them for a split second when I’m loading the page.

    Attachments:
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    #123988

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area, also provide the product page URl

    Best Regards

    #124346

    fonchifox
    Customer

    Hi,

    1. The problem remains.
    2. The products shown in the “About Brand” tab are always the same.

    Private Content Hidden
    #124350

    fonchifox
    Customer

    I fixed the problem with the product gallery.
    Still need the “About Brand” products to be based on the brand.

    #124388

    Hello,

    I am checking the brand do not see any problems. For example, Zebra brand has 5 products, I open on of the products and see Zebra brand https://gyazo.com/412d5ad6332ed6e142527e9e0b74b783

    If you want to edit this content http://prntscr.com/nq63i2 navigate to HTML block and find the block which is assigned to Zebra http://prntscr.com/nq63r0

    Best Regards

    #124428

    fonchifox
    Customer

    Hi,

    1. I based the HTML block on the one from the demo import.
    This is the shortcode which places the products: [woodmart_products items_per_page="3" product_hover="info-alt" columns="3" order="ASC"]

    It’s not based on the brand, as your Live Preview sugests.

    #124463

    Hello,

    Please explain the problem once again.

    You say that About brand tab shows the deleted brand and provide the product URL to check it, I check it, everything works well https://gyazo.com/36ece49033c7fe6d24350dc73a121b9f

    I provided a demonstration of how works the brand attribute on the Zebra sample.

    Please clarify.

    Best Regards

    #124489

    fonchifox
    Customer

    Hi,
    Here are some pictures to illustrate the issue.

    Attachments:
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    #124515

    Hello,

    This is the HTML block which contains Product Grid element it shows the products regardless of the brand. You can configure each HTML to show products by ID and manually insert them accordingly. https://xtemos.com/docs/woodmart/faq-guides/product-grid-carousel-element/

    Product Grid element does not have the option to show the products as per the attribute.

    Best Regards

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