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Ajax Error installing theme

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • July 23, 2023 at 11:15 am #483549

    defyet
    Participant

    Hi,

    I am getting the following error installing the demo content, i have already tried disabling all the plugins.

    July 23, 2023 at 11:26 am #483550

    defyet
    Participant

    Additional info attached.

    July 24, 2023 at 9:07 am #483648

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    We tried to open your website but the URL seems to be wrong. Could you please share with us your website information so we can check this issue for you?

    Kind Regards
    XTemos Studio

    July 24, 2023 at 12:29 pm #483709

    defyet
    Participant

    Please see login attached.

    July 24, 2023 at 12:36 pm #483717

    Artem Temos
    Keymaster

    Hello,

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/80bb5c0b043b8a3b3c062ee0af585467

    Kind Regards

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Viewing 5 posts - 1 through 5 (of 5 total)