AJAX import error when importing pre-built site

This topic has 6 replies, 2 voices, and was last updated 8 months ago by Artem Temos.

Viewing 7 posts - 1 through 7 (of 7 total)

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September 5, 2023 at 3:23 am #493193
thiago
Participant
Hello there, I hope this message finds you well.

I spent all my afternoon today trying to fix the AJAX import error. I searched for similar topics, followed their steps, and even began creating the site in production (I was doing it in my staging environment). No luck, none of the steps worked.

Please help-me! 🙂

I changed my PHP config and it is:
Similar issues followed:
– https://xtemos.com/forums/topic/import-ajax-problem-try-to-disable-all-external-plugins-and-check-the-problem/
– https://xtemos.com/forums/topic/import-problem-4/
– https://xtemos.com/forums/topic/ajax-import-error-try-to-disable-all-external-plugins-and-run-the-import-again-69/
– https://xtemos.com/forums/topic/ajax-import-error-try-to-disable-all-external-plugins-and-run-the-import-again-68/
September 5, 2023 at 9:14 am #493211

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/d49aff932a7f0522638c80fc4d4b2289

Kind Regards

September 5, 2023 at 1:43 pm #493349

thiago
Participant

Hey Artem, thank you for replying and troubleshooting the issue.
I have contacted my service provider and will update the ticket with further developments.

Cheers,
TP

September 5, 2023 at 2:11 pm #493358

Artem Temos
Keymaster

You are always welcome. Please, let us know when you resolve the issue. Thank you.

September 5, 2023 at 6:49 pm #493494

thiago
Participant

I had to upgrade my hosting and get a specific VPS to be able to configure the timeout limit.
I’m configuring it as I write and will keep you updated! 😉

September 6, 2023 at 10:15 pm #493852

thiago
Participant

OMG, I’m about to cry!
After 2 days and getting my ass kicked by Ubuntu, CloudPanel, and finally configuring everything correctly I was able to import the pre-built site.

Thanks a bunch Artem!

September 7, 2023 at 9:19 am #493928

Artem Temos
Keymaster

Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.
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