ajax mega menu doesnt work

[office-2975]

Hello, i have a problem with the mega menu
if i configure the mega menu to open in ajax i get blank content
if it is not configured as ajax the mega menu is working fine.
this is very important for us for preformens
please check it out
attaching screen captures

• This topic was modified 1 year, 11 months ago by office-2975.

Attachments:

You must be logged in to view attached files.

Hello,

Could you kindly check the credentials?

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello, i have checked the credentials it works fine
and you have permission to activate & deactivate plugins.
and have website backup
waiting for your reply

Hello,

Please provide FTP access and clear the site and server cache.

Best Regards

[office-2975]

I have an IP restriction on my server
provide me your ip please

• This reply was modified 1 year, 11 months ago by office-2975.

Hello,

Please whitelist this IP: 176.98.91.192

Best Regards

we have a problem with ftp access
adding credentials to cpanel

we need to deliver this website
can you please update me?
we in a rush

Hello,

Please apply this patch: 432772

Please check this manual: https://xtemos.com/docs-topic/automatic-patcher/

If you have any questions please feel free to contact us.

Best Regards

Hello
I have applied the patcher as you said
but still it doesn’t work
the megamenu doesnt work with ajax and return ) instead of the elementor template

Attachments:

You must be logged in to view attached files.

Hello,

Your server gets JS file and it prevents our developers to investigate deeply. This file
https://monosnap.com/file/FhjTexHwt17vWuxxB8E9bxUQLIIXVM loads these values, and here is how it should be https://monosnap.com/file/n64NWzi9JXvQPsEXEObygTx00gAlIX.

Please disable JS files optimization, clear the cache and check if the problem remains.

If you have any questions please feel free to contact us.

Best Regards

[Author]

Posts