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BUG? Relative post(product) in Description tab

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #316136

    OM26R
    Participant

    Hi.
    Upload a description via CSV and got this
    https://yadi.sk/i/MV_6wVW4kP80SQ
    the link for this product https://donpion.shop/shop/bumaga-tishyu/bumaga-tishyu-50-x-60-sm-akvamarin-10-listov/
    Looks like some kind of bug, maybe the cause is via CSV it uses WP default editor for description? If I open it via Elemento – nothing is there no any relative posts\products elements.
    I’ve uploaded the description for several products and will be waiting for a reply, cause I’m afraid to upload that for all 1k+ products just in case if I have to fix it manually for every single product.

    #316320

    Hello,

    Please check Elementor > Settings > and make sure products are enabled.

    If the product description was initially made in default Woocommerce without the builder and then the builder has been enabled such may happen, and perhaps you will have to edit the description.

    WoodMart theme, unfortunately, doesn’t influence the compatibility of Woocommerce default description and Elementor.

    Best Regards

    #316323

    OM26R
    Participant

    Those settings were enabled for all time https://yadi.sk/i/HrLh-M9pOiDNWA
    I can’t understand who adds that relative post\product element to the description? Elementor? So should I delete why? Why do you advise piece of like awesome plugin if it gets a lot of problems with description and it’s impossible to work with it via CSV or any other way except manually?
    Or is it a custom WP\Woo element?
    It happens even if I create the new product and upload the description via CSV and it looks ugly.

    #316325

    OM26R
    Participant

    I waste about 1-week understanding how to upload a description via that Elementor plugin using their forum and “awesome community”, your forum, got no solution, tried to upload via CSV, and got problems again.
    I really can’t understand how do your clients, who build e-commerce websites for themself, upload descriptions? Manually? For 1k products? 5k+ products? Using a very awesome Elementor plugin?

    #316327

    OM26R
    Participant

    I’m starting to regret buying your theme:
    I’ve tried to edit the description via Elementor as you said, edit the title inside the description – nothing happens: the title is changed, those elements haven’t gone!
    Then I delete everything from the description tab in Elementor – everything has gone including the Description Tab. I’ve added a new section with text in the Description tab, saved it in Elementor, reload the page aaaand nothing happens – the whole Description tab has gone but it is in Elementor.
    And as I got you right this is not your business this is my problems cause everything causes on this but not your theme. Excellent.

    #316328

    OM26R
    Participant

    here is https://yadi.sk/i/nknrW8X1QLiavg description tab in Elementor
    here is the URL https://donpion.shop/shop/bumaga-tishyu/bumaga-tishyu-50-x-60-sm-goroh-zoloto-10-listov/ of that product without any description tab
    No description – no payment services, no payment services – no money, no business.
    Nice purchase

    #316355

    Hello,

    I am sorry you are disappointed and frustrated. Please check your credentials I cannot log in and check the view of your product’s main description.

    You can switch to any theme and see the same as the theme does not influence the compatibility of imported products with Eelementor.

    Related products are not in your main description, they go below, you can disable them in the Theme Settings > Single product > Related products.

    I have viewed two of your products: the first one does not have any description that is why the tab does not appear and the second one has one line and tab with the main description appears: https://gyazo.com/2d8c5c58bafe08d9759e9c8f34e3aa50

    If your product descriptions are just plain text, they should be automatically transformed into an Element text widget. Perhaps some other plugins influences.

    Please update the credentials and provide a few products with the description (not a line) but the whole description.

    I will check perhaps I will suggest the solution.

    Best Regards

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Viewing 7 posts - 1 through 7 (of 7 total)