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Cannot Update theme from within wordpress

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  • #267169

    spongebobsmum
    Participant

    I need a direct instructions to remove the authentication token for woodmart so that I can authenticate it and then successfully download the theme update.

    Please provide steps on how to do this.

    I cannot provide any login/access details to our wordpress due to company policy.

    I have read that the solution above was done for someone here, I request the exact steps please. thank you

    #267275

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP and admin dashboard login access to the private area.

    Best Regards.

Viewing 2 posts - 1 through 2 (of 2 total)