Cannot Update Theme, Please Help

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Error Message

An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Also, can you tell us why they never update, what do we have to do after our support runs out?

Element Earth CBD

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Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

If you need help, provide FTP access to the private area.

Best Regards

I don’t get it, should I back up first? Also, can someone do this quickly? We really do not understand it and don’t want our dev to do this simple task every time.

Unless you are saying to literally deactivate every plugin, then try to update? If the theme is not installed how will it update it?

Will it mess up anything now on the site in terms of alts and onsite SEO?

Hello,

Please make the full-back up of your site and provide the site FTP access to the private area

Best Regards

I have absolutely no idea what you are speaking about.

Please update the theme, I have a back up

Hello,

I have updated https://gyazo.com/1d5eb80009d789777ed0543c6ea0b8cb

Please check.

Best Regards

THANK you so much!

Do they tell you what changes or is mostly tech stuff for plug ins etc?

James

Hello,

You can check the logs on the theme site: https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492?gclid=CjwKCAjw-YT1BRAFEiwAd2WRtspl9DQs0KoqRvpoSITNisgLyTsiY-zcrWPagg4uQGWVrLOpV6dxXhoC5UEQAvD_BwE

Scroll to the bottom to find.

Best Regards

[Author]

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