can't access on them setting

So why, i can’t access on my them setting?

Hello,

Navigate to Appearance > Install plugins > install and activate all, start the Woocommerce wizard.

Best Regards

i haven’t resolve my problem. I install it again all thema and plug in with my copy but it says me file scaduto file expired

so, i’ve tried to upload all zip file and some is broken! i have up load only woodmart, but not woodmart child and the file from themforst.zip can’t load…..

Hello,

Please provide your site admin access and FTP

Best Regards

i can’t access on my ftp but only php. i know the problem, it was the WordPress download! And delete alle my admin woodmart. NOw i can upload the woodmart but not the woodmart child and i can’t upload all theme from themforest. So what i have to do now?

Hello,

You can find here instruction on manual theme uploading https://xtemos.com/docs/woodmart/update-theme-2/

Best Regards

So, i’ve delete all and again upload everything and again license setting! I haven’t the theme setting!

again me, i delete all, and make it on ftp. NOTHING! So please help me i don’t have the theme setting!

Hello,

Please provide your site admin access and FTP

Best Regards

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any news?

Hello,

Please provide your site admin access into the Private area. Do not post credentials to the public

I have checked your FTP and see that you have uploaded the theme.

Best Regards

on private content give me an error! So i see booth the templete but as you see on my web site dosent’ work and i’ve lost lot of work!

Hello,

This site is working now https://www.snapmaster.de/

Here is the mail you can send here all the credentials [email protected]

Have you made any backups of your site? I can restore access to site If you I have Cpanel access.

You can contact your host support for the help to restore the site from backup and get access to it.

Our theme does not destroy the site, in most cases when you update theme incorrectly problem may occur

Best Regards

So, i’m so furios! Yesterday my web site follow down with error 500, now is ok i upload again all templete and plug in and again i haven’t yuor pannel theme setting!
https://www.snapmaster.de/wp-admin/admin.php?page=_options&tab=1
what’s brokent? i can’t set up my e commerce!

Hello,

I cannot log in and check the issue. Please provide valid ID and password.

In order to have the Theme Settings you need:

1. Install and activate all the plugins in Appearance > Install plugins

2. Start Woocommerce wizard.

Best Regards

Elise, i’ve sent you all my ftp access would you like the WordPress id?. I delete all and again install all and notthing! i can’t acces to theme setting.

Hello there,

We can’t check how the Theme Settings work if you don’t provide your WordPress dashboard administrator access. It is not possible to check this with FTP access.

Kind Regards

did you receive my e-mail with WordPress access?

Now you should be able to access Theme Settings. Could you please check now?

ooooo now i’m so happy thank you! Just a little question, why i have only two menu and not four sa before?

What kind of menus do you mean? Could you please send us some screenshot for a better explanation?

Thank you

Hallo before i’ve had 4 menu and now only 2 menu and mega menu

again i don’t see cart on signle page, i try to activete all but i don’t hate it

Could you please send us some screenshot from our demo what kind of menu you are talking about?

It seems that you have activated the Catalog mode option in Theme Settings -> Shop -> Catalog mode.

Regards

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