Cant update theme

Hi, I want to update the theme using wordpress but I get an error (please see attached image)

What can I do about this?

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Hi,

Please, provide us your admin access and FTP so we can login and check this on your side.

Thank you in advance.

Thank you very much for your help, I would to mention that we have to
versions of the site (english and spanish) so here are the accesses

Hi,

We have reactivated the theme and now the update function works correctly. We have update theme as well.

Regards

Thank you very much but I’ve just access the admin and it says that I should update the theme, and I tried but I got this (please see the image attached) (it happens only on the spanish version, the english version is updated)

What can be causing this? Because I don’t want to be bothering you everytime an update comes out

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Do you mean that you have different websites for both languages?

You need to deactivate the theme, check for updates, activate it again and then try to update the theme.

Is there anyway to update them manually? by loading the theme thru ftp? If so do you have a tutorial to do so?

Hello,

Yes, there is the option: https://xtemos.com/docs/woodmart/update-theme-2/

Make the full backup of your site and export theme settings.

Best Regards

I did what you told me to, but I m getting the same error on http://www.convitemezcal.com/tienda

but I don’t understand why the english site http://www.convitemezcal.com/en has been updated but not the spanish site http://www.convitemezcal.com/tienda

Can you please help me?

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Please, provide us your spanish version admin access.

I posted it in a previous reply but I’ve just add it on the private content section

Hi,

We have reactivated the theme on your spanish version and now the update function works correctly. We have updated them as well.

Best Regards

Thank you very much, does this means that we will not have any further issues on the update process?

Hello,

Everything should work well. If any problem occurs, contact us, we shall help.

Best Regards

[Author]

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