Cart empty only inside Index

Hi there,

I got an issue with the Index. The cart remains empty only there and not inside others pages. Why?

Many thanks.

Hi,

We don’t know why but the Session Storage in the browser is empty on your home page. Could you please try to disable all additional plugins installed to see which one causes the issue? You can also check with default Storefront theme to see if it is our theme issue or not.

Regards

Our cart inside index remains still empty. Have you read something about from some other customers?

Such kind of issues is usually caused by some kind of cache from the server side or from some installed plugins.

I contacted a Codeable team that asked me 240 euros to investigate with this problem. To start they told me that there is a issue with function.js of the theme. Are you sure that this issue not regard the theme?

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Hello,

In such situations, we always ask customers to check how it works with default WordPress theme (in your situation with Storefront) to make sure that this theme is caused by our theme. And as we can see from our conversation you told that it still not working. And now you write about our functions.js file that can’t cause the issue when you use other themes. So we are a bit confused now. Did you check the problem without extra plugins and with Storefront as we asked initially?

Regards

I created a staging site, disabled all extra plugins, but the cart widget is always off inside the index. Could you take a look please? Let me know your mail please.

Did you try to check how it works with default WordPress theme as we asked also?

How I can test it with default theme? Is not the cart widget a part of your theme?

This widget comes with WooCommerce plugin. It works in the same way on WooCommerce Storefront theme for example. Or you can add this widget to your sidebar in Appearance -> Widgets.

So I should see this also in the default theme?

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Yes, you will find a similar widget with Storefront theme.

I’m not finding anything like that. Could you help me please? I have these themes: Twenty 15, 16 and 17.

We meant this theme https://woocommerce.com/storefront/

Ok, it works with this theme and all plugins actived. Why the cart doesn’t work only with your theme (only inside the index)? 😭

OK, so now please provide us the admin access so we can check it also. And describe the steps how do you check this problem on both themes.

Your mail please. You should simply see the index. The shopping cart remains empty. Please it is a staging site, so do not disable plugins to stop mails.

You can send your information using the private content field. And we will need to check it both without extra plugins and with default WordPress theme.

It not needs to disable the plugin that stop mails. So please do not disable it. As I told the shopping cart slide works only with Storefront theme, with or without plugins. Thank you!

We can’t login.

Try again please.

We need to disable all installed plugins for a few minutes.

And please, update the theme to the latest version and provide us your FTP access.

I need your IP.

I’ll update, but not now. It is not related to this issue 🙂

…

But how you may know that it is not related to update issue? 🙂 We have to be sure that our theme files are not changed. So it would be better to upload a new version.
We found that WooCommerce JS file with cart fragments script is not included when our theme is activated https://gyazo.com/a14c8d7fe22cf0a6f7f695751c286025
But we can’t remove it so it may be a problem that you have outdated theme files or modified them.

Please, do not disable Stop Emails. Follow Up Mails will could send AGAIN a lot of mails. Please remember also to work inside staging site directory.

OK, don’t forget to update the theme.

Please do not activate again also Google Analytics 😕

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