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changes not showing up (widgets, atributes)

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  • #484861

    maria_marketing.spt
    Participant

    hi,
    I have removed most of the categories and subcategories from the demo content but in the side header they still show up (subcategories). I have tried to add new categories but they’re not showing up in the side header so I edited the categories from the demo content so they appear. Could you please help? This is the same for filter widgets as well. Any new attribute that I add it’s not visible in the filter, only the ones that were already in the demo content. Also, for the filters, I haven’t got all the filters that were in the demo content. (I had some issues yesterday with the demo content not working so maybe something went wrong then). Could you please help me fix these errors?

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    #485141

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    If you see the same,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #486736

    maria_marketing.spt
    Participant

    Hi, thanks so much but the problem’s solved now

    #486801

    Hello,

    Most likely the issue was caused by a cache plugin.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)

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