checkout mobile menu

if you are in the mobile checkout page you can not open the menu in your demo page it works.

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Hi,

We just tested your website and noticed an error in JS console that is caused by some of the installed plugins https://gyazo.com/8b6742571a80ca54403ef5e4e1d31734

Regards

Can you solve the problem?

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

yes I can do and I still have a question and although you can then look at the theme (Basel) it is to contain old copies of WooCommerce templates.

As we can see, external plugins are still enabled.

welche plugins dürfen denn nur aktiv sein ?

which plugins may only be active?

Here the list of required plugins

WPBakery Page Builder
CMB2
Redux Framework
BASEL Post Types
WooCommerce

Optional plugins

Slider Revolution
Contact Form 7
YITH WooCommerce Wishlist
YITH WooCommerce Compare
Twitter Widget
Recent posts widget

I have disabled all plugins and found that a plugin is missing, namely the plugin (Optional plugins). Could you also look at Theme (Basel) again because it should be outdated copies of some WooCommerce template files.

Sorry, Optional plugins is not a plugin but just a subtitle in our previous message.
If you have outdated template files message then you need to update the theme to the latest version first.

Regards

Could you tell me how to do it exactly to update the theme?

To update the theme you need download the latest version on ThemeForest -> Downloads. Then just reupload new theme via Appearance -> Themes but install this plugin firstly https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
Also, we suggest you make a backup of all your files before any update

hätten sie das Problem in der mobilen ansicht schon behoben auf der Checkout Seite mit dem menu behoben

Do you mean that issue is fixed?

yes that I mean.

Great 🙂

Could you also explain how to create a security file before doing the update

If you mean the backup, so you just need to save a copy of all your theme files on the server. Usually, this task should be performed by your server provider.

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