Color Swatches appears as text at first dislplay

[ecomjal]

Hello,

When customer/me display a product page for the first time, my color swatches are not displaying correctly, they appear as text like the screenshot (capture.png). if i press refresh, it appears correctly (capture2.png).
Certainly a cache issue, but i can’t figure out the issue.

Thxs for helping

• This topic was modified 1 year, 5 months ago by ecomjal.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Could you check this manual: https://xtemos.com/docs-topic/variable-products-and-swatches/ If the problem remains, insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello, the issue is not how to create color swatches. If you read my message , it’s working well after first refresh.

admin access in private area.

Hello,

Please, disable all plugins that are not related to our theme temporarily. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor

Thank you in advance

Hello, it seems that it comes from the single product layout.

If i disable the layout, no issues with my color swatches.

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Hello,

Please, keep all the plugins that are not related to our theme temporarily turned off so we can check this too.

Kind Regards

Hi,

I did turn off all the plugins and the issue still occurred.
As I told you, issue seems to come from the single product layout that I made.
By the way, I made a new layout from scratch, and since issue seems to be gone.
I keep you informed about that.
Thx for helping

Hello,

OK, let me know if you need any further assistance.

Kind Regards

Hi, finally issue still occurs. tell me what time you want me to disable the plugin so you can check

Hello,

I will be online for the next few hours and able to check this issue. So you can disable your plugins now.

Kind Regards

done, plugins disabled

We don’t see the problem now. Could you please check it from your end?

Kind Regards

yes, right now i’m not able to reproduce issue

It means that this issue is caused by some of the installed plugins. Try to activate them one by one to see which one causes this problem.

Kind Regards

[Author]

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