Home Forums WoodMart – Premium Template Dash is appearing on some devices below product title

This topic contains 9 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 month ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
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  • #245687

    addy
    Customer

    Hello,

    Unwanted dash is appearing just below the product title on some devices.

    It appears both on shop and product pages.

    Screenshot 1 – https://drive.google.com/file/d/1u1tZHvGhlR5iIWGfeflreEnQA1-qysQi/view?usp=sharing

    Screenshot 2 – https://drive.google.com/file/d/1ooB5AXOabfb2iMIgIzc1vNeiaye6fofF/view?usp=sharing

    It appears on iPhone ( Tested on iPhone 6 and iPhone X) and LG Smart TV.

    But it doesn’t appear on Android phone and Desktop PC. That’s good.

    Please help us remove this wherever it appears.

    • This topic was modified 1 month, 4 weeks ago by  addy.
    #245722

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    We face such a problem for the first time, that is why I suspect that it may be the third parties plugin influence.

    Best Regards

    #246998

    addy
    Customer

    I have done that.

    Dash is still appearing.

    Please check

    #247084

    Hello,

    Please provide your site admin access to the private area.

    Best Regards

    #248864

    addy
    Customer

    Please check the access.

    Private Content Hidden
    #249011

    Hello,

    Make the full backup of the theme and update it till the recent version 5.3.4

    Then update all the plugins in Appearance > Install plugins.

    Update the Woocommerce and Woocommerce database, you will see the message in the dashboard and check the issue.

    Best Regards

    #249127

    addy
    Customer

    Hello,

    It has nothing to do with woocommerce database.

    On my live website, the theme was recently updated.

    However, the problem is since very long. But I am reporting now.

    You can update the theme to whichever version you want on the test website.

    Full backup has been created.

    #249268

    Hello,

    Please make the full backup of your site and update the theme and all the related plugins. We will check again.

    Best Regards

    #253537

    addy
    Customer

    Both theme and related plugins have been updated to the latest version. A full backup has also been done.

    Please check again.

    #253655

    Hello,

    Please clear the cache and check again. We are checking and do not see it. Please provide the page URL with the problem if you still see it.

    Best Regards

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