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Different header showing up

Viewing 28 posts - 1 through 28 (of 28 total)
  • Author
    Posts
  • March 19, 2020 at 2:39 pm #180977

    colorlink
    Participant

    solved it ,

    i have another question .
    regarding product category pages.. a different header showing up ? even tho the default header is sat correctly for wpml

    March 19, 2020 at 5:19 pm #181024

    Elise Noromit
    Member

    Hello,

    I cannot view as the access is denied https://prnt.sc/rj5oxw

    The product page may have the custom header which is set in the Theme Settings > Product page. The header for the shop page is set in the shop page directly. Make sure the default header is set everywhere https://xtemos.com/docs/woodmart/header-builder/set-different-header-specific-page/

    Best Regards

    March 21, 2020 at 9:59 am #181357

    colorlink
    Participant

    whit listed

    and attached 2 links for images.. as you notice product header is correct… shop header is correct. category header is totally wrong and i have no idea where its coming from .. as its not located in the header builder

    March 21, 2020 at 10:54 am #181370

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area as well as the pages URL.

    Best Regards

    March 22, 2020 at 9:22 am #181476

    colorlink
    Participant

    sent , kindly dont disable plugins.. the website is live.

    March 22, 2020 at 9:26 am #181477

    colorlink
    Participant

    category link..

    March 22, 2020 at 12:57 pm #181502

    Elise Noromit
    Member

    Hello,

    I am checking the home page and product page and the headers are the same https://gyazo.com/9637c33260efe059041ff28587d4c6e1

    I cannot enter your site the credentials are not workable. Please clarify the problem.

    Best Regards

    March 22, 2020 at 6:38 pm #181547

    colorlink
    Participant

    check category page. in English language

    March 22, 2020 at 9:28 pm #181575

    Elise Noromit
    Member

    Hello,

    Please provide the valid site admin access to the private area.

    Best Regards

    March 23, 2020 at 6:05 am #181608

    colorlink
    Participant

    ok

    March 23, 2020 at 9:24 am #181635

    Elise Noromit
    Member

    Hello,

    I cannot log in please check your credentials. If you have IP blocking, disable all.

    Best Regards

    March 23, 2020 at 12:11 pm #181674

    colorlink
    Participant

    kindly provide me with your ip i have multi security layers…

    March 23, 2020 at 12:29 pm #181678

    Elise Noromit
    Member

    Hello,

    My IP is 5.248.118.5 please disable this feature for the while we are testing. My colleagues may require to login and check.

    Best Regards

    March 23, 2020 at 12:37 pm #181684

    colorlink
    Participant

    try now please
    and its very complex to disable it.. :\

    March 23, 2020 at 12:43 pm #181688

    colorlink
    Participant

    and kindly dont disable plugins .. its a live selling website

    March 23, 2020 at 1:22 pm #181708

    Elise Noromit
    Member

    Hello,

    Please clone your site and move a testing platform so that we could disable the plugins and test. I cannot enter your site.

    Please disable all the blocking configuration on the testing site.

    Best Regards

    March 23, 2020 at 1:35 pm #181719

    colorlink
    Participant

    can you show me whats happening ? a screenshot

    March 23, 2020 at 2:51 pm #181759

    Elise Noromit
    Member

    Hello,

    What do you mean, please?

    Best Regards

    March 23, 2020 at 5:07 pm #181796

    colorlink
    Participant

    like why ur not able to log in .. what error msg is showing to you

    March 23, 2020 at 9:58 pm #181813

    Elise Noromit
    Member

    Hello,

    Here is what I see when I try to enter https://prnt.sc/rlhfj8

    Best Regards

    March 24, 2020 at 1:16 pm #181986

    colorlink
    Participant

    solved. try now

    March 24, 2020 at 9:33 pm #182088

    Elise Noromit
    Member

    Hello,

    I see the same https://prnt.sc/rm5jzd

    Best Regards

    March 25, 2020 at 5:52 am #182110

    colorlink
    Participant

    did your ip change ?

    March 25, 2020 at 9:16 am #182170

    Elise Noromit
    Member

    Hello,

    My IP has changed 37.73.129.149

    Best Regards

    March 26, 2020 at 5:26 am #182371

    colorlink
    Participant

    ok go a head try now

    March 26, 2020 at 9:38 am #182429

    Elise Noromit
    Member

    Hello,

    You need to create the translation for categories and products and configure your WPML. Please refer to the WPML documentation or support. https://wpml.org/

    Now your categories are not translated https://prnt.sc/rn1xlw

    Best Regards

    March 26, 2020 at 4:55 pm #182579

    colorlink
    Participant

    the image you sent me . is a translation . my main language is arabic and english is my translation.. categories are translated already …

    March 27, 2020 at 8:06 am #182682

    Elise Noromit
    Member

    Hello,

    I cannot find your shop page to check, please check the shop page and home page, pay attention to the custom header, the same should be in the shop page https://prnt.sc/rnnmny

    If you see the same, deactivate the plugins so that we could check.

    Best Regards

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Viewing 28 posts - 1 through 28 (of 28 total)