Home Forums WoodMart – Premium Template Different header showing up

This topic contains 27 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 1 day ago.

Viewing 28 posts - 1 through 28 (of 28 total)
  • Author
    Posts
  • #180977

    colorlink
    Customer

    solved it ,

    i have another question .
    regarding product category pages.. a different header showing up ? even tho the default header is sat correctly for wpml

    Private Content Hidden
    #181024

    Hello,

    I cannot view as the access is denied https://prnt.sc/rj5oxw

    The product page may have the custom header which is set in the Theme Settings > Product page. The header for the shop page is set in the shop page directly. Make sure the default header is set everywhere https://xtemos.com/docs/woodmart/header-builder/set-different-header-specific-page/

    Best Regards

    #181357

    colorlink
    Customer

    whit listed

    and attached 2 links for images.. as you notice product header is correct… shop header is correct. category header is totally wrong and i have no idea where its coming from .. as its not located in the header builder

    Private Content Hidden
    #181370

    Hello,

    Please provide the site admin access to the private area as well as the pages URL.

    Best Regards

    #181476

    colorlink
    Customer

    sent , kindly dont disable plugins.. the website is live.

    Private Content Hidden
    #181477

    colorlink
    Customer

    category link..

    Private Content Hidden
    #181502

    Hello,

    I am checking the home page and product page and the headers are the same https://gyazo.com/9637c33260efe059041ff28587d4c6e1

    I cannot enter your site the credentials are not workable. Please clarify the problem.

    Best Regards

    #181547

    colorlink
    Customer

    check category page. in English language

    Private Content Hidden
    #181575

    Hello,

    Please provide the valid site admin access to the private area.

    Best Regards

    #181608

    colorlink
    Customer

    ok

    Private Content Hidden
    #181635

    Hello,

    I cannot log in please check your credentials. If you have IP blocking, disable all.

    Best Regards

    #181674

    colorlink
    Customer

    kindly provide me with your ip i have multi security layers…

    #181678

    Hello,

    My IP is 5.248.118.5 please disable this feature for the while we are testing. My colleagues may require to login and check.

    Best Regards

    #181684

    colorlink
    Customer

    try now please
    and its very complex to disable it.. :\

    #181688

    colorlink
    Customer

    and kindly dont disable plugins .. its a live selling website

    #181708

    Hello,

    Please clone your site and move a testing platform so that we could disable the plugins and test. I cannot enter your site.

    Please disable all the blocking configuration on the testing site.

    Best Regards

    #181719

    colorlink
    Customer

    can you show me whats happening ? a screenshot

    #181759

    Hello,

    What do you mean, please?

    Best Regards

    #181796

    colorlink
    Customer

    like why ur not able to log in .. what error msg is showing to you

    #181813

    Hello,

    Here is what I see when I try to enter https://prnt.sc/rlhfj8

    Best Regards

    #181986

    colorlink
    Customer

    solved. try now

    #182088

    Hello,

    I see the same https://prnt.sc/rm5jzd

    Best Regards

    #182110

    colorlink
    Customer

    did your ip change ?

    #182170

    Hello,

    My IP has changed 37.73.129.149

    Best Regards

    #182371

    colorlink
    Customer

    ok go a head try now

    #182429

    Hello,

    You need to create the translation for categories and products and configure your WPML. Please refer to the WPML documentation or support. https://wpml.org/

    Now your categories are not translated https://prnt.sc/rn1xlw

    Best Regards

    #182579

    colorlink
    Customer

    the image you sent me . is a translation . my main language is arabic and english is my translation.. categories are translated already …

    #182682

    Hello,

    I cannot find your shop page to check, please check the shop page and home page, pay attention to the custom header, the same should be in the shop page https://prnt.sc/rnnmny

    If you see the same, deactivate the plugins so that we could check.

    Best Regards

Viewing 28 posts - 1 through 28 (of 28 total)

You must be logged in to reply to this topic.