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Dropdowns are missing on the shop page
- This topic has 16 replies, 3 voices, and was last updated 2 years, 10 months ago by Elise Noromit.
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May 26, 2021 at 10:41 am #295554
henalon123ParticipantHi there, I noticed a bug on the latest update of the theme, when I enter the shop page and click on the ‘Categories’ dropdown on mobile it shows the arrows and subcategories perfectly, but when i click on a subcategory and from that subcategory i open the ‘Categories’ dropdown again, it dont show the dropdowns arrows and i dont see the subcategories ..
Ive attached the screenshots for you to see,
Please helpMay 26, 2021 at 11:22 am #295576
Eric WatsonParticipantHello,
It seems to be a theme bug. We will fix this in our next theme update.
Regards.
May 26, 2021 at 12:13 pm #295604
henalon123ParticipantAlso another question, how I can display produuct variations on the shop page independently ? so that every variation have its square on the shop page ?
Waiting for your response, thanksMay 26, 2021 at 12:28 pm #295610
henalon123Participantalso some elements on the front page are broken for some reason please check :
May 26, 2021 at 3:02 pm #295674
Elise NoromitMemberHello,
Woocommerce does not provide the option to show the variable product in the way you wish, unfortunately.
As for the broken block, please provide your site admin access to the private area.
Best Regards
May 26, 2021 at 7:30 pm #295730
henalon123ParticipantOk, one last thing, when i customer enter the site via google ads variation link (given an example in hidden), how it is possible to show in the product images only the variation images instantly ?
without the need for the customer to click the variation swatch in order to show all variation images ..
Because right now it shows all the variations and some customers have difficulity to understand to click on the variation swatch first to see all variation images, so it gives like a bad vibe from new customers ..
Please help,
Best Regards.May 26, 2021 at 8:18 pm #295731
henalon123ParticipantIn regards to the shop page menu issue, now Ive removed some sub-categories and added some, but on that dropdowns i still see the old sub-categories, its weird because only on the shop page menu the issue is still there, i have the same menu on the left side bar and its perfect there ..
Please advice
Best Regards.May 27, 2021 at 12:59 pm #295980
Elise NoromitMemberHello,
As for Google ads, our theme doesn’t influence the view. You can check the issue with a Storefront theme to detect if any time influences.
As for the sub-categories, check you have added them to the proper menu items and clear the cache.
Best Regards
June 23, 2021 at 1:05 am #301597
henalon123ParticipantHi there, In regards to the first issue i complained about, we saw your latest update but still when I enter the shop page and click on the ‘Categories’ dropdown on mobile it shows the arrows and subcategories perfectly, but when i click on a subcategory and from that subcategory i open the ‘Categories’ dropdown again, it dont show the dropdowns arrows and i dont see the subcategories ..
Now also the “categories” don’t show any mark or sign that the user should click on it to search the categories ..
Also, I noticed that the hover line on desktop is not working on subcategories, just on the main categories on the shop page ..
Please help,
Best regards.June 23, 2021 at 1:14 am #301598
henalon123ParticipantAlso on the shop page on mobile, the bottom sticky navbar, when i click on shop and click on a product – after i enter the product i cannot see the shop icon on the navbar ..
June 23, 2021 at 1:33 am #301599
henalon123ParticipantOk sorry for all of that messages, after updating all of the plugins correctly, all is working fine besides the shop icon on the bottom navbar on mobile, so this is the only issue now
June 23, 2021 at 11:25 am #301755
Elise NoromitMemberHello,
Please check this article: https://xtemos.com/docs/woodmart/icons-has-been-disappeared/
Best Regards
June 23, 2021 at 12:28 pm #301802
henalon123ParticipantHi there, that didnt work, ive attached screenshot for you to see, on any page on the site i have the shop botton missing and the compare botton missing.
Please helpJune 23, 2021 at 1:26 pm #301840
Elise NoromitMemberHello,
Please provide your site admin access to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes. Please make the full backup of your site.
Best Regards
June 23, 2021 at 6:41 pm #301937
henalon123ParticipantOk, yes I permit.
Also i have a new issue, the site wont show up correctly on mobile
Please helpJune 23, 2021 at 6:59 pm #301947
henalon123ParticipantI noticed the whole Woodmart theme settings is not showing up correctly at all .. i dont know what went wrong we did not do anything
June 24, 2021 at 3:07 pm #302226
Elise NoromitMemberHello,
Please update the theme till 6.1.2 This version have fix for all the issues.
As for the categories, please check this manual to configure properly: https://xtemos.com/docs/woodmart/product-category-menu/
Best Regards
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