Empty item from product view

I can’t see any product from product view.
I can ONLY see it from Elementor editor.

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Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

[chiangbaddy]

OK, the credentials as below.

• This reply was modified 1 year, 4 months ago by chiangbaddy.

Hello,

Seems that you have sorted it out because I see that products appear right now: https://take.ms/95W6Y

Let me know if I missed something.

Kind Regards

I didn’t do anything last time.
There are all missing again now.
I Still have no idea about the root cause.

I found that I have to go to “Page” > “Preview” > Get to the url with “?preview=true”.
After that, no matter with or without “?preview=true” will work.
Do you know why this situation happened ?

Hello,

I have checked it via “Preview” in Elementor and on the shop page as well, on my side it works well, here is a video, please check it: https://take.ms/LELGq

Could you please clear the cache on your browser and recheck the issue?

Kind Regards

[chiangbaddy]

I also found the filters are not working like before.
How to setup the Clearfy to make it work?
Which javascript will be affected?

• This reply was modified 1 year, 4 months ago by chiangbaddy.

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Hello,

Make sure that all filters have the “AND” query type in Appearance -> Widgets.

https://take.ms/ewixL

So make them all with the “AND” query type and recheck the issue. Let me know the result.

Kind Regards

It’s not working with “AND”.
Also with this issue I can’t select multiple filters. (One will replace the previous one)
I know it can work normally when I turn off the Clearfy plugin.
It can’t work with different settings about js in Clearfy.
I’m not sure what is related, cache , js or something else.
But this function worked before.

Hello,

In this case, Could you please check how the “Clearfy” works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not? Just define there default filters from WooCommerce and check how it works with them.

Let me know the results.

Regards

The default woocommerce product filter can work normally.

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The other thing I know is that the issue is more related to cache not JS.
I don’t have to turn off Clearfy plugin to make it work.
If I just turn off the cache, the woodmart filters can work.
I have tried to enable cache and setting “Never Cache URL”, but not successful yet.

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Hello,

In this case, I suggest you contact plugin support for further solutions. Also, I suggest you use the WP Rocket plugin which is fully supported by our theme.

Kind Regards

[Author]

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