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Error / Problem after latest update –
- This topic has 12 replies, 2 voices, and was last updated 2 years, 4 months ago by Elise Noromit.
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June 26, 2022 at 7:47 pm #386340
pavel.vutkowParticipantAfter the last update, I see a problem that is quite strange.
When opening products from time to time:
On the desktop – in the description, there is a feature menu!
On the mobile version – the feature field is open!
It doesn’t always happen – if I open several products in new tabs or just sometimes if I open a product it happens. It doesn’t always happen, but it happens almost every second time.
June 26, 2022 at 8:03 pm #386341
pavel.vutkowParticipantOne of the product with this problem – you can see it on private content
June 27, 2022 at 12:32 pm #386495
pavel.vutkowParticipantAfter repeated tests, nothing helped.
I deleted the texts and turned off all options, and plugins. It only disappears when I remove the tab I added.But the idea is to exist. And when it exists, it adds the “feature tab texts” to the product description and at the same time has it as a separate tab.
June 28, 2022 at 12:13 pm #386815
pavel.vutkowParticipantAny help?
June 28, 2022 at 2:51 pm #386881
Elise NoromitMemberHello,
Please, confirm the permission for plugin deactivation, and switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
June 28, 2022 at 3:42 pm #386904
pavel.vutkowParticipantHi Elis,
Yes, it is ok – the site is pre-production (I make all updates in a separate copy site before my main one) – so when you help me with this problem I will update the theme in my live site.If you need more than 20 min – 1 hour 2 .. or more it is ok you can do what is needed.
Thank you.
- This reply was modified 2 years, 4 months ago by pavel.vutkow.
June 29, 2022 at 2:25 am #387035
Elise NoromitMemberHello,
Please update the theme to the recent version and apply the patch: 386969
You can read more here: https://xtemos.com/docs-topic/automatic-patcher/
If you have any questions please feel free to contact us.
Best Regards
June 30, 2022 at 1:38 am #387326
pavel.vutkowParticipantHi there,
Thank you for the help.
I saw another 3 patches – do I need to update the theme with them too?https://snipboard.io/hVywEv.jpg
Regards,
PavelJune 30, 2022 at 2:05 am #387330
Elise NoromitMemberHello,
As soon as you update the theme you will see this patcher.
If you have any questions please feel free to contact us.
Best Regards
June 30, 2022 at 2:06 am #387331
pavel.vutkowParticipantHi there – during the test I found now new problem with the mobile version.
When I load a product the first tab should be open.
But what can be seen is that it is closed and at the same time is a white page with the size of the entire text that contains the description (the first tab).The full description is also displayed if I click the first tab.
https://gyazo.com/c65eb78a79a689762b7e9bf7a4b11cec
Regards,
June 30, 2022 at 6:30 pm #387571
pavel.vutkowParticipant?
July 1, 2022 at 12:44 pm #387767
pavel.vutkowParticipantHi Elise,
We still have a problem with tabs. You fix it in the Desktop version – but we see the problem in the mobile version.
Please you can refer to this short video:https://gyazo.com/c65eb78a79a689762b7e9bf7a4b11cec
Please for help.
July 1, 2022 at 1:36 pm #387784
Elise NoromitMemberHello,
Please make the full backup of your site and update the theme till the recent version and let us know if the problem persists.
Best Regards
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