Error / Problem after latest update –

After the last update, I see a problem that is quite strange.

When opening products from time to time:

On the desktop – in the description, there is a feature menu!

On the mobile version – the feature field is open!

It doesn’t always happen – if I open several products in new tabs or just sometimes if I open a product it happens. It doesn’t always happen, but it happens almost every second time.

One of the product with this problem – you can see it on private content

After repeated tests, nothing helped.
I deleted the texts and turned off all options, and plugins. It only disappears when I remove the tab I added.

But the idea is to exist. And when it exists, it adds the “feature tab texts” to the product description and at the same time has it as a separate tab.

Any help?

Hello,

Please, confirm the permission for plugin deactivation, and switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

[pavel.vutkow]

Hi Elis,
Yes, it is ok – the site is pre-production (I make all updates in a separate copy site before my main one) – so when you help me with this problem I will update the theme in my live site.

If you need more than 20 min – 1 hour 2 .. or more it is ok you can do what is needed.

Thank you.

• This reply was modified 1 year, 10 months ago by pavel.vutkow.

Hello,

Please update the theme to the recent version and apply the patch: 386969

You can read more here: https://xtemos.com/docs-topic/automatic-patcher/

If you have any questions please feel free to contact us.

Best Regards

Hi there,

Thank you for the help.
I saw another 3 patches – do I need to update the theme with them too?

https://snipboard.io/hVywEv.jpg

Regards,
Pavel

Hello,

As soon as you update the theme you will see this patcher.

If you have any questions please feel free to contact us.

Best Regards

Hi there – during the test I found now new problem with the mobile version.

When I load a product the first tab should be open.
But what can be seen is that it is closed and at the same time is a white page with the size of the entire text that contains the description (the first tab).

The full description is also displayed if I click the first tab.

https://gyazo.com/c65eb78a79a689762b7e9bf7a4b11cec

Regards,

?

Hi Elise,

We still have a problem with tabs. You fix it in the Desktop version – but we see the problem in the mobile version.
Please you can refer to this short video:

https://gyazo.com/c65eb78a79a689762b7e9bf7a4b11cec

Please for help.

Hello,

Please make the full backup of your site and update the theme till the recent version and let us know if the problem persists.

Best Regards

[Author]

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