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Error with theme.min.js

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #206196

    mdgrubb
    Participant

    Hello Support.

    I am receiving an error on every page. Error details follow.

    Is there an update to this file that will correct the error?

    Thanks!

    * * *

    theme.min.js?ver=4.6.0:17 Uncaught TypeError: Cannot set property ‘cssText’ of undefined
    at theme.min.js?ver=4.6.0:17
    at Function.<anonymous> (theme.min.js?ver=4.6.0:17)
    at p.check (theme.min.js?ver=4.6.0:18)
    at new p (theme.min.js?ver=4.6.0:18)
    at a._gsDefine (theme.min.js?ver=4.6.0:18)
    at Array.<anonymous> (theme.min.js?ver=4.6.0:17)
    at theme.min.js?ver=4.6.0:19
    at theme.min.js?ver=4.6.0:19

    #206202

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    When did this error appear? What did you do before new plugins/theme customization?

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area.

    Best Regards

    #206209

    mdgrubb
    Participant

    Hi Elise,

    Thanks very much for your reply. We *think* the error began approximately one week ago, but we aren’t certain.

    We had updated several plugins a week prior to that, but we don’t recall doing any updates or customization just prior to the error.

    Yesterday we de-activated ALL plugins and the error persists.

    I am not able to disable the plugins again or switch to the parent theme during business hours, as the the site will not function properly.

    The THEME.MIN.JS error appears to occur on every page. The file is associated with the parent theme, not the child.

    Thanks!

    #206211

    mdgrubb
    Participant

    Additional notes from our tech team:

    The error presents itself on multiple pages in the console as “b.style is not defined” and breaks every other script attempting to run on the webpage.

    The error occurs whenever the Woodmart theme is activated. We have tried de-activating ALL plugins except for the core Woodmart plugin and WooCommerce and the error persists.

    We are running the latest available version of the Woodmart theme and the Woodmart core plugin.

    Given that the error persists with all plugins disabled, it would appear to be a glitch in the core theme

    #206217

    Hello,

    Please provide the site admin access to the private area so that we could check. Please confirm the permit to deactivate the plugins and switch to the parent theme (if you run the child one) for 15 minutes.

    Best Regards

    #206223

    mdgrubb
    Participant

    Thanks for your reply!

    We disabled all the plugins to test this issue yesterday, so we are not able to take another outage on our production site.

    I will set up a staging environment for you to conduct tests. Please confirm that this is acceptable.

    #206262

    mdgrubb
    Participant

    Here is a quick update:

    The live site is running at https://www.professionalformulas.com/
    You can easily see the error on the home page.

    The staging site is running at https://www.staging4.professionalformulas.com/
    All the same plugins are activated, but the error does not occur!

    Thanks!

    #206310

    Hello,

    Please provide the site admin access to the private area.

    Best Regards

    #206480

    mdgrubb
    Participant

    Credentials are in the private content. These credentials work on both the live site and the staging site.

    Please don’t make any plugin changes.

    Thanks for your help!!

    #206515

    Hello,

    Please provide the login ULR for the staging site, I shall disable the plugins on the staging site, please confirm the permit.

    Best Regards

    #207332

    mdgrubb
    Participant

    The staging site is running at https://www.staging4.professionalformulas.com/

    The error DOES NOT occur on the staging site, so there is no need to disable the plugins or switch to the parent theme on the staging site.

    Why would the error occur on the live site but not on staging?

    #207354

    Hello,

    There may be two reasons: you have transferred your site incorrectly. Try once more by means of the free plugin All in one WP migrate. Move the site to the net WordPress installation.

    Another reason is the host has the configurations which your staging host does not have.

    Best Regards

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Viewing 12 posts - 1 through 12 (of 12 total)