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Fatal Error upon accessing WP admin

Viewing 17 posts - 31 through 47 (of 47 total)
  • Author
    Posts
  • #392949

    herbario
    Participant

    ps. i have logged out again

    #392955

    Elise Noromit
    Keymaster

    Can you remove all from this domain and reinstall WordPress?

    #392959

    herbario
    Participant

    You think WordPress is causing the fatal error?

    #392961

    herbario
    Participant

    Im not savvy enough to install wordpress/woocommerce/basel theme unfortunately

    • This reply was modified 2 weeks, 4 days ago by herbario.
    #392962

    herbario
    Participant

    Were you able to find WP admin and recreate the fatal error?

    #392970

    Elise Noromit
    Keymaster

    When I go to the admin panel of the site I see the fatal error and it says something is wrong with the child theme.

    #392971

    herbario
    Participant

    That’s right, as per my first post

    #392973

    herbario
    Participant

    What do you think is causing the line error in the child theme?

    Edit: Or rather, why do you think WooCommerce is causing the line error in the child theme (when the Woocommerce plugin is enabled)?

    • This reply was modified 2 weeks, 4 days ago by herbario.
    #392975

    Elise Noromit
    Keymaster

    I deactivated the plugins and I am in the admin panel. Give me a couple of minutes.

    #392976

    herbario
    Participant

    cool cool

    #392977

    herbario
    Participant

    Sorry i should have offered to disable the WooCommerce plugin – my instructions may not have been clear enough and the Siteground tools take a bit of navigating to get used to/find things!

    #392978

    Elise Noromit
    Keymaster

    I have deleted the previous Basel version and activated the parent theme, now all the plugins are activated and I do not see any errors.

    Most likely, the child theme caused the problem.

    #392980

    herbario
    Participant

    Makes sense. Will you re-install the child theme?

    #392981

    herbario
    Participant

    It looks like the site has lost its theme customisations

    #392982

    Elise Noromit
    Keymaster

    I suspect that your customization in the functions.php of the child theme could cause the problem. I would suggest removing this customization.

    You can create a testing site, clone and move your site there with clear child them (without any customization) then add snippet by snippet and check the site to detect what part of code cause the fatal error.

    Yes, you will need to configure the theme from scratch.

    If you have any questions please feel free to contact us.

    Best Regards

    #392983

    herbario
    Participant

    Unfortunately i don’t know how to do that, which means the site will be without customisation until i can find someone to do what you’re suggesting.

    Thanks for your time and for trying to figure out the issue. It’s much appreciated!

    #392985

    Elise Noromit
    Keymaster

    You are welcome! We are here to help.

    If you have any questions please feel free to contact us in a new topic for better convenience. I will close this one.

    Wish you a wonderful day!

Viewing 17 posts - 31 through 47 (of 47 total)

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