Header not updating and Footer image blurred

I have no cache activated, I tried disabling all plugins but the header still not changing, I cant change the content and cant switch the default header

And the image I used on footer is blurred (tried both big image and small image) you can see it on mobile

Hello,

Thank you very much for choosing our theme and for contacting us.

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello, I solved the header issue (the homepage had a different header from the default one)

But the footer logo is still blurry…

And I have a question about this page category: CHECK EXTRA INFORMATION

Why does that have a different template?

And how do I choose that template

Another question: how do I revert the shop page into a normal category page with all products instead of the custom template?

Thank you!

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Sent

Hello,

As for the Footer, please have a look at the screen: https://gyazo.com/bba5a16e98c9cfc607c84d924bc5874f

Regarding the Header, please make sure you are editing the proper Header: https://gyazo.com/e62f072a92b514fc155bd300a53c1a5f

You can find more details here: https://xtemos.com/docs-topic/how-to-set-different-header-for-specific-page/

If you have any questions please feel free to contact us.

Best Regards

[Author]

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