homepage 404 error

Good morning,

as always, I created a new website using a subfolder in our subdomain struchel.com

Everything has been working well until today, despite I haven’t changed anything. If I click on “view website” in WordPress dashboard, a 404 error appears. The same if I’m visiting the website and I click on the logo.

Can you help me?

Thank you,

Max

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Hello,

Yes, the issue is caused by your theme because with Storefront everything works well.

I’m sending you the credentials, if you want you can check in the afternoon, I’m downloading the backup.

Max

Good morning,

Can you help me soon? It’s very important, I have to go online tomorrow.

Thank you,

Max

Hello,

Most likely, your main site blocks access to such a route, please contact the host support on this issue.

If you have any questions please feel free to contact us.

Best Regards

Hello,

No, I already wrote to the host support and they have checked it’s all right.

Can you make sure the issue isn’t caused by your theme?

Thank you,

Max

Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Hello Elisa,

you wrote me the same thing on March 26 and I answered you that using Storefront the issue doesn’t exist. So yes, the problem is Woodmart Theme.

Max

Hello,

Please provide the page URL.

Please, confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello Elise,

I’m sharing with you the credentials in the extra information box. I confirm the permission for plugin deactivation.

Thank you,

Max

Hello Elise,

any news for me? Now I really need to push online on the right domain the website.

Thank you,

Sara

Hello Elise,

If I deactivate WP Bakery everything works. That’s a BIG problem because the WP Bakery plugin I installed is the version you provide with Woodmart theme.

I REALLY NEED YOUR SUPPORT NOW.

I found the bug. The problem was the background video on the homepage.

Maybe, now you can find out why this detail causes a huge problem.

Max

Hello,

Please remove the video background from this column: https://gyazo.com/23aa48291eaa116e0ccb3a8630810da1

Then check how it works.

Best Regards

Hello Elise,

Yes, I already removed the video background and everything works well.

However, soon or later I’ll need to put it back.
So, how can I do it?

Max

Hello,

You can try to set the video to the row instead of the column.

If you have any questions please feel free to contact us.

Best Regards

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