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Homepage isn't loading

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  • #252493

    Gaitau
    Participant

    My website homepage isn’t loading but the other pages are loading (mostly) OK. I’ve tried all the fixes I can think of including having my hosting provider look into the issue with no luck. I’ve been trying to fix this for days with no success.
    • Disable/enabled all plugins
    • swapped the theme
    • Reinstall latest version of WordPress
    • changed the version of PHP for the site
    • recreated the .htaccess file
    • • I also installed a plugin to clear the cache completely after changing any settings

    #252508

    Hello,

    You should have deactivated and delete CMB2 plugin, it is no more needed. I have done that and home page works.

    Best Regards

    #252567

    Gaitau
    Participant

    Thanks Elise, the change you’ve made doesn’t appear to have made any difference. Other than the upper header section the homepage is still not loading. I’ve noticed that the left column on the shop page is not loading also.

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    #252608

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #252609

    P.S Shop page: your Shop page widget sidebar has one attribute filter “Alcohol” These attributes have not been added to any products https://frozendrinks.co.nz/shop/ that is why the filter does not appear – it has nothing to filter.

    Best Regards

    #252610

    Gaitau
    Participant

    I have already done this but will do it again to rule out this as an issue. Please provide the default plugins that are included with the theme.

    #252617

    Gaitau
    Participant

    Thanks Elise, I have fixed the Shop page.
    After deactivating and reactivating all the plugins the home page won’t load. Deactivating plugins did not fix the issue at all. All the other pages appear to load great. I’ve been trying to fix this for days and I have a feeling it’s just one setting that I can’t find/change that will solve the problem. Your assistance is greatly appreciated.

    #252703

    Hello,

    Something is wrong with the home page itself, try to recreate it, I have set another page as the home page and everything works fine: https://gyazo.com/e851cdda7fa36369edda6a18991f77ce

    Best Regards

Viewing 8 posts - 1 through 8 (of 8 total)