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How to update WP bakery

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #245013

    Sten1801
    Participant

    Hi My WPBakery builder is not working. If I start the plugin to make changes to a page, I only get a white screen. My host deactivated the plugin Woocommerce and now it is working fine. So they said update the wpbakery plugin. The problem is now that I don’t have a license, because the plugin was in the theme. can you help me?

    #245152

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    If the problem remains, please provide site admin access to the private area.

    Best Regards

    #246861

    Sten1801
    Participant

    Hi can’t fix it myself… I need your ip adres so you can log in at my webshop (my host has a IP blocker or something)…

    #246862

    Sten1801
    Participant

    If underneath is still your IP-adres you already added to login. Let me know.

    #246964

    Hello,

    Here is my ip

    Best Regards

    #247767

    Sten1801
    Participant

    Hi hereby my login:

    #247932

    Hello,

    Please make the full backup of your site and update the theme following this instruction: https://xtemos.com/docs/woodmart/update-theme-2/

    Best Regards

Viewing 7 posts - 1 through 7 (of 7 total)