Html block not showing product page

I have added HTML block code before add to cart button from theme settings but it showing only shortcode at the product page

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Hello,

I saw the screenshot you attached.

Please deactivate all the third-party plugins activate the parent theme then clear cache and check back.

If the problem continues then leave all the third-party plugins deactivated and provide with the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards.

hi,
I have leave my admin access below. Please have look. Thanks

Hello,

I am unable to login to your website because you haven’t provided the admin panel login URL.

Please provide the URL of the website to check it myself and help you out accordingly.

Best Regards.

I have attached the Admin panel url

Hello,

I have logged into your website and all the third-party plugins are still activated.

Please deactivate all the third-party plugins not related to the theme then tell me with the permission to debug then we will troubleshoot with the theme plugins.

Regards.
Xtemos Studios.

i have deactivate all third party plugin except some essential like woocommerce. if you want to deactivate more please feel free to do that.

Hello,

I have checked by adding the HTML Block id again in the before add to cart button and the HTML Block is displaying fine.

Screenshot for Clarification: https://prnt.sc/vlxgfi

Please clear cache and check back.

Which clears that the issue was with one of the third party plugins you activate.

Regard’s.
Xtemos Studios.

Hi, now I’m getting error 503 error when loading single product. I have deactivated all the plugin and notice when active wp bakery page builder it starts showing the massage on the single product page. please kindly help me. your help will be highly appreciated.thanks

Hello,

Please check how it works with the default WordPress theme just to check whether the issue is with our theme or not.

Because the products are WooCommerce functionality and our theme doesn’t influence.

Regard’s.
Xtemos Studios.

Thanks for your replay. I uninstall the woodmart core plugin while wp bakery plugin is on and the error message is disappeared. have checked the issue. your help will be highly appreciated.
thanks

i have changed the theme to Twenty Nineteen and the product page is working. then I switch back to woodmart theme same problem services error.

Hello,

Can you please share the CPanel login details of your site so I will check and solve the issue.

Best Regards.

i have attached the Cpanel login details

Hello,

The Cpanel details you provided are not correct. Please provide the correct Cpanel details of the website to let me assist you further.

Best Regards.

Please try this details

Hello,

Still not working. Please ask your hosting provider about this issue as well, I think the issue is from your server because this 503 is a server issue.

If they replied that there is no issue with the server then please send me the correct Cpanel login details of your site so I will check and solve the issue on the site.

Best Regards.

Forget to tell you please select the country India from drop down. I have contant with hosting they said its not server. Thanks

Hello,

From where we can select the country? Can you please send me the screenshot?

Best Regards.

There is drop down from top left. Thanks

Hello,

I am not able to see any drop-down on the Cpanel login page:
http://prnt.sc/vnbi6s

Also, the error on the product page is the server error, not the theme issue, can you please ask about this error from the hosting provider support:
http://prnt.sc/vnbipz

Best Regards.

Hi, login details i provide its for hosting account. i always login my hosting first then from there cpanel. please try to access like that( i don’t know cpanel email id . i never use that)

Hello,

The error is from your server please ask your hosting providers to increase the memory_limit to 512MB then clear cache and check back.

If the problem is still not solved then provide with the URL of the host to check it myself and help you out accordingly.

Best Regards.

Thanks for your kind replay. I have already contact with the server they its not from there side. I have checked when deactivate woodmart core plugin it show the product page.

Hello,

Finally, your issue has been solved. I have deleted the shortcode which you have added in the Theme Settings >> product Page >> After “Add to cart button” text area section:

http://prnt.sc/vozu50

Best Regards.

Hi, the issue is at product page it showing massage 503 Service Unavailable. please see the id #243293.
error massage ” a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request. ”

you have solved the shortcode problem last week.

Hello,

The issue was with the HTML block you added in the after add to cart button text area.

I have created a new HTML Block and added its shortcode in the after add to cart button area and the product page is displaying absolutely fine.

Screenshot for Clarification: https://prnt.sc/vp1wm7 https://prnt.sc/vp1ws8

Result: https://prnt.sc/vp1x2v

Please clear cache and check back.

Best Regards.

I know you solved that problem last week. Since last three – four days I’m trying to give the hosting access for to check issue for product page. Check the previous conversation please.

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Hello,

The 503 error was due to the HTML Block you added after the add to cart button and now the issue is fixed.

Please clear cache and check back.

Screenshot for Clarification: https://prnt.sc/vp1x2v

Regards.
Xtemos Studios.

Hi, this 503 error come again. please help me. thanks

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