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I need license key for Slidee Revolution

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  • #415165

    maderadeboj2021
    Participant

    I bought a Basel theme license and it tells me that I have several premium plugins to use on my website with my theme, but if I try to use some of the features of the Slider Revolution plugin it asks for a key. How can I get the keys of all the plugins (Slider, WP Backery,…) included in the theme?

    #415368

    maderadeboj2021
    Participant

    Here is the alert message

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    #415397

    Elise Noromit
    Keymaster

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    WPBakery Page Builder and Revolution slider come bundled with our theme but they can’t be activated with our purchase code. Actually, you don’t need to do this. Only in case you want to get premium support from its author, you can purchase it from Codecanyon.
    We will always provide you with the latest updates on the plugins in Appearance > Install plugins.

    Best Regards

    #415402

    maderadeboj2021
    Participant

    Gracias por su respuesta, pero no da solución a mis problemas.

    No tengo acceso a todas las opciones de Slider Revolution (como se ve en la imagen que envió, no me permite, por ejemplo, instalar addons porque dice que no tengo el plugin registrado) y WP Bakery no funciona, cuando trato de acceder a configurar una página con WpBakery aparece el logo del plugin pero no me permite hacer nada.

    #415446

    Elise Noromit
    Keymaster

    Hello,

    The default bound version of the plugins does not assume the option. You need to contact Slider Revolution support and describe your purposes and they will recommend add-ons to purchase.

    If you have any questions please feel free to contact us.

    Best Regards

    #415463

    maderadeboj2021
    Participant

    Es falso, entonces, que el tema incluya la versión premium del plugin porque la versión premium incluye los addons. Y por otro lado, WpBakery no funciona.

    #415725

    maderadeboj2021
    Participant

    Como se puede ver en las imágenes adjuntas, Xtemos promete que el tema Basel incluye la versión premium del plugin Slider Revolution. El plugin en versión premium incluye los addons, pero nada de eso es cierto. Siento que es una estafa. ¿Porqué ofrecen algo que luego no cumplen?

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    #416019

    Elise Noromit
    Keymaster

    Hello,

    Please contact Slider Revolution support. They are providers of the slider and add-ons.

    Slider Revolution is included in many Premium themes of WordPress, they all work on the same conditions: The theme provider ensures the recent version of the Slider Revolution, and all premium support and addons are acquired separately.

    If you have any questions please feel free to contact us.

    Best Regards

    #416031

    maderadeboj2021
    Participant

    Repito, dígame porqué ustedes prometen que ofrecen Slider Revolution PREMIUM? Yo entiendo lo que usted dice, pero entonces no digan que ofrecen el producto en su versión premium. Yo he adquirido el tema con la versión premium del plugin y ahora no tengo esto, sino la versión básica del plugin

    #416272

    Elise Noromit
    Keymaster

    Hello,

    There is no Slider Revolution lite at all. It is always premium and you get this plugin for free. Slider Revolution PREMIUM is the title assigned by Slider Revolution PREMIUM developers. We cannot name products in another way.

    When you purchase Slider Revolution you get the same you have now with the theme, and plus you get their support. Taking into consideration that you do not pay for the plugin, you get just the slider.

    If you have any questions please feel free to contact us.

    Best Regards

    #416301

    maderadeboj2021
    Participant

    Cómo explica la imagen que le envío? Slider Revolution dice claramente que la licencia incluida en los temas no incluye los complementos premium

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    #416550

    Elise Noromit
    Keymaster

    Hello,

    Where did you see Premium in the Basel description? https://themeforest.net/item/basel-responsive-ecommerce-theme/14906749

    I cannot find that. Please provide the link and screen.

    Best Regards

    #416552

    maderadeboj2021
    Participant

    Tú puedes verlo en el enlace que has puesto. Te envío una captura dónde vosotros indicáis que la versión que me dais es la PREMIUM.

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    #416554

    maderadeboj2021
    Participant

    Sé honesto y reconoce que llevo toda la razón.

    #416831

    Elise Noromit
    Keymaster

    Hello,

    I see it is the ThemeForest page, we will double-check. Most likely this is the policy of ThemeForest. I have checked the theme description which is provided by our side, there is no word about the Premium license.

    Premium plugins mean outstanding plugins as well. Premium license means the access and service in the scope described on the Slider Revolution plugin.

    Best Regards

    #416868

    maderadeboj2021
    Participant

    Las condiciones de Envato dicen claramente que usted es responsable de lo que se anuncia en la página y que los plugings deben ser versiones completas, igual que si estos se compraran directamente.
    No siga demorando la solución, usted debe facilitarme los plugin de manera completa, no una versión limitada.

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    #416925

    Artem Temos
    Keymaster

    Hello,

    We are sorry for the confusion. But we don’t have license keys for this plugin to share with you. We can’t buy one license per sale for our theme. So if you need to have premium features of the plugin, you need to purchase it separately.
    We will change this in our preview image to avoid confusion in the future.
    If you need, we can return your money back for the theme.

    Kind Regards

    #416933

    maderadeboj2021
    Participant

    Quiere decir usted que dejarán de vender en Themeforest? Todos los plugin que se incluyen en los temas que se venden en la web deben ser versiones completas, lo dice muy claro en sus condiciones.
    He invertido muchas horas ya en adaptar la web a su tema, no, no quiero devolución del dinero, quiero el acceso completo al plugin, que es lo que he pagado.

    #416934

    Artem Temos
    Keymaster

    You have access to all functions of the plugin that are needed to create a website similar to our demo. It has additional premium features that are available only if you purchase the plugin from the developer. If it comes bundled with the theme, these functions are not available and it is a policy of the plugin. You will not find a theme on ThemeForest that includes a separate license for the plugin that unlocks premium features. We can’t influence this situation in any way.

    #416935

    maderadeboj2021
    Participant

    Le vuelvo a poner las condiciones que aparecen en la página, porque parece que usted no lo tiene claro

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    #416937

    Artem Temos
    Keymaster

    These rules are related to the plugin so they apply when you purchase a Slider revolution separately from the developer. If you have any extra questions about that, you need to contact Envato support for help.

    #416940

    maderadeboj2021
    Participant

    Sigue diciendo cosas que no son verdad. En la parte superior indica que está hablando de los plugin incluidos en los temas y dice que estos deben ser exactamente con las mismas características que si se adquieren por separado

    #416941

    Artem Temos
    Keymaster

    Yes, but this particular plugin has extra extensions that even are not related to the plugin. So if you purchase it from the developer, you will get access to their premium extensions. These features don’t come with the plugin itself.
    And again, we are not able to do anything in this situation.

    Kind Regards

    #416942

    Artem Temos
    Keymaster

    This information even written on its description page here https://gyazo.com/acc4f0fde718c7ce85340ccfa55bfe7a

    #416948

    maderadeboj2021
    Participant

    Esa no es la información que usted ofrece en la web. Usted afirma que si yo adquiero el tema tengo la versión premium de Slider Revolution. Slider revolution solo tiene una versión disponible a la venta que incluye todos los extras. Las condiciones de Envato indican que todos los temas que se ofrezcan con un plugin, este debe tener las mismas características y funciones que si se adquieren por separado y esto no es así. Exijo que me facilite el plugin tal como indican en su publicidad y en las condiciones de compra, en caso contrario tomaré las medidas que considere oportunas. Yo también tengo un negocio y cuando el cliente tiene razón no queda más remedio que dársela, aunque en ocasiones se pierda algo de dinero. Lo que no se puede es poner excusas diversas para tratar de quitar la razón al cliente, algo que da muy malas imagen.

    #417100

    Artem Temos
    Keymaster

    Hello,

    You can contact either Envato or Slider revolution support for help on this matter. According to plugin’s developers rules, theme authors can’t include add-ons along with the theme. This information is mentioned in the plugin’s information https://gyazo.com/acc4f0fde718c7ce85340ccfa55bfe7a
    We would be happy to help you, but we don’t have any possibility to provide you with these add-ons.

    Kind Regards

    #422753

    maderadeboj2021
    Participant

    Hello
    If i buy Slider Revolution license i Will can to use all addons with the Basel Theme?
    Thank you

    #422814

    Artem Temos
    Keymaster

    Hello,

    Sure, you can buy the license and use any addons that come with Slider Revolution.

    Kind Regards

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Viewing 28 posts - 1 through 28 (of 28 total)