Home Forums WoodMart – Premium Template Import AJAX problem. Please, try import data manually.

This topic contains 19 replies, has 2 voices, and was last updated by Aizaz Imtiaz Awan Aizaz Imtiaz Awan 5 months ago.

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  • #168036

    Hello. Can not install Basic or full import?
    How to solve this problem?

    Is there any option to import it manually?
    Best regards

    Private Content Hidden
    #168087

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in WoodMart WordPress family :-).

    As you are getting error “Import AJAX problem” while importing base content.

    You might miss something or install the theme in an improper manner. Kindly read and follow the below documentation for an appropriate installation:
    https://xtemos.com/docs/woodmart/installation-process/

    For the demo content follow this documentation:
    https://xtemos.com/docs/woodmart/installation-process/#import-demo-content

    In case if it still displaying that error then deactivate all the third party plugins and provide your admin login details.

    Best Regards.

    #168088

    Hello, I tried them. It did not work.

    One thing I also tried is to enable DOM, mysql mode in PHP 5.6.
    It kinda passed activate base mode, but with errors.

    after activating base version and installing extra demo for electronics I got http://arzango.kg. Is this expected after importing demo?

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    #168106

    Hello,

    I visited your site and your menus shown multiple times and also your pages are missing. It seems you did not let the import finish and import the dummy content more than one time.

    Kindly reset your site and delete all the modules and start again with a fresh installation and follow the below documentation step by step:
    https://xtemos.com/docs/woodmart/installation-process/#import-demo-content

    If it still not works then share your site admin login credentials so I will import a demo for you.

    Best Regards.

    #169272

    Hello,
    I did reset,
    I tried to install woodmart again, but it was unsuccessful.
    Could you please, install woodmart basic and then marketPlace template: https://woodmart.xtemos.com/demo-marketplace/demo/marketplace/.

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    #169336

    Hello,

    You need to match the requirements to run the theme in a smooth way. Read and follow the below documentation: https://xtemos.com/docs/woodmart/requirements-wordpress-set/

    Please Update the WordPress version, and upload the WoodMart theme and follow the steps mentioned in this documentation:
    https://xtemos.com/docs/woodmart/installation-process/#import-demo-content

    If it does not help then let me know I will check and import that specific demo for you.

    Best Regards.

    #169393

    I tried and it didn’t help me.
    Could you please, do base import and then set this specific marketPlace template:
    https://woodmart.xtemos.com/demo-marketplace/demo/marketplace/.

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    #169423

    Hello,

    When I upload the theme on your site, your site suddenly shown 500 Internal Server Error.
    500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Best Regards.

    #169526

    I tried to import woodmart demo more than one week.
    I can not do it.
    Could you please, do complete installation.
    Best regards.

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    #169541

    Hello,

    I notice that you are using PHP 5.6 on your server. Kindly contact your hosting provider and ask them to select the latest version of PHP like 7.0 version or above. Also ask them to meet the below requirements:

    memory_limit 128M
    post_max_size 64M
    upload_max_filesize 64M

    Screenshot: https://ibb.co/ZJ8D9VS

    Once your server is configured properly, try to upload and install the theme and it will surely works.

    Best Regards.

    #169591

    Hello,
    I contacted my hosting provider. Now:
    php version is – 7.0.3
    memory_limit 128M
    post_max_size 64M
    upload_max_filesize 64M

    Could you please, do complete installation. (When I tried before there were many errors)
    Best regards.

    Private Content Hidden
    #169611

    Hello,

    We are glad to hear that the hosting providers changed the memory limits. I am pretty sure that the problem will not occur now.

    Please upload and install the theme by following the below documentation: https://xtemos.com/docs/woodmart/installation-process/

    If the problem occurs then let us know I will install and import the demo for you and for that I need your ftp details as well.

    Best Regards.

    #170134

    Hello,
    I tried again, same error occured.
    Please, import me base woodmart manually, I already spent 3 weeks to install your woodmart template.

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    #170164

    Hello,

    Please reinstall WordPress on your domain and just upload the theme and let us know then we will install the theme and import dummy content for you.

    Because I have test your site admin dashboard and it looks totally broken. I can’t install WordPress for you because we have to assign a database as well and we don’t have your databases and phpmyadmin user logins. So please first reinstall your WordPress and upload the theme and let us know we will proceed further.

    Best Regards.

    #170512

    Hello,
    I installed wordpress with php version 7.2.23
    I tried again, same error occured.
    Please, import me base woodmart, and then marketplace template – https://woodmart.xtemos.com/demo-marketplace/demo/marketplace/.

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    #170590

    Hello,

    Your problem is resolved. I upload the theme and after the installation I import “Marketplace” demo as per your request and your site working perfectly fine now. You can check back after clearing the browser cache.

    Best Regards.

    #170721

    Hello,
    Thank you for solving our problem.
    When I followed steps in documentation, there were always errors.
    How you installed woodmart template?
    Which steps you did?

    #170733

    Most Welcome,

    We are glad that your problem is solved!!!.

    I uploaded the theme using the FTP account. Installed all the plugins and activate them.
    Then Import that Marketplace demo from WoodMart >> Base Import.

    Sometimes we are unable to upload and install the theme from the WordPress dashboard that cause the errors. Then in that situation we upload the theme using FTP or Cpanel. In your case that was the issue.

    Best Regards.

    #170750

    Thank you Aizaz Imtiaz Awan for your support.
    I have one thing in my mind. If I want to change theme demo
    from Marketplace to another one(ex: Electronics) and face the same issue.
    What should I do?

    Best regards,

    #170769

    Most Welcome,

    Don’t worry you will not face this kind of error again. If you want to change the demo from market palace to some different demo. You just need to Go to >> Woodmart >> Base Import >> Demo Versions.

    Select a demo version you need and save changes.

    Screenshot for Clarification: https://www.screencast.com/t/rfkkPDzdp

    Best Regards.

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