Instagram doesn't work

Hello,

Why Instagram doesn’t work ok my website ?
Photos doesn’t load…

Thank you for your help

Hello,

Please make sure that you have added the Instagram correctly by following our detailed documentation in the following link: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

Then clear cache and check back.

Best Regards.

Hello,

Yes i followed those steps.

Can you help me ?

Hello,

I have visited your website and it’s loading from cache please disable caching then check back.

If the problem continues then Please deactivate all the third-party plugins and provide with the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards.

I try to desactivate cache plugin and the problem still work….

I can’t desactivate all plugin because if i do that, my website doesn’t work correctly…

Do you have an other solution ?

Thanks

Hello,

Sorry, but it is necessary for you to deactivate all the third party plugins because we only troubleshoot with the theme plugins.

Please deactivate all the third-party plugins and provide with the admin panel login details of the website to check it myself and help you out accordingly.

Regards.
Xtemos Studios.

Ok i try to do that quickly and i come back to you !

Hello,

Ok we will wait for your next reply when you provide with the admin panel login details then we will troubleshoot with the theme plugins.

Best Regards.

Hello,

My website is in maintenance. All plugins are desactivated

Find on the private content, the administrator access on my website

Please, can you help me quickly ?

Thanks !

Sorry, i send you a bad access.

Send a me a message i you can’t access on my website.

I need to activate all plugins to work on my website in waiting you reply and your help.

I come back to you quickly, when you reply me

Hello,

Ok, Let me know after deactivating the third party plugins when you’re done working on the site then I will start the debug process.

Regards.
Xtemos Studios.

Hello,

It’s done, you can start the debug progress.

Thank you for your help !

Hello,

Do you find the solution ?

Without help, i need to make online and activate my plugins….

When can you help me ?

Hello,

I have found that you are using the old version of WordPress and so many plugins. Please update the WP version to the latest 5.6 and update all the plugins on the site and then check the site, I am sure your issue will be solved.

Best Regards.

Hello,

Thank you for your help.

But the Woodmart theme is not compatible with the last WordPress Version 5.6

So i don’t want to update WordPress…

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I updated the last WordPress Version, and Instagram doesn’t work again…

How we can solve this problem ?

Hello,

Please try reconnecting your Instagram account API then deactivate the cache plugin clear the browser cache and check back.

If the problem continues then deactivate all the third party plugins then we will troubleshoot with the theme plugins.

Regards.
Xtemos Studios.

Hello,

It’s work

Thank you !

Most Welcome!!!

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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