Home › Forums › WoodMart – Premium Template › Instagram doesn't work
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This topic contains 20 replies, has 2 voices, and was last updated by Aizaz Imtiaz Awan 1 week ago.
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AuthorPosts
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January 11, 2021 at 4:11 pm #257465
Hello,
Why Instagram doesn’t work ok my website ?
Photos doesn’t load…Thank you for your help
Private Content HiddenJanuary 12, 2021 at 7:24 am #257565Hello,
Please make sure that you have added the Instagram correctly by following our detailed documentation in the following link: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/
Then clear cache and check back.
Best Regards.
January 12, 2021 at 8:39 am #257597Hello,
Yes i followed those steps.
Can you help me ?
January 12, 2021 at 11:24 am #257661Hello,
I have visited your website and it’s loading from cache please disable caching then check back.
If the problem continues then Please deactivate all the third-party plugins and provide with the admin panel login details of the website to check it myself and help you out accordingly.
Best Regards.
January 12, 2021 at 1:00 pm #257693I try to desactivate cache plugin and the problem still work….
I can’t desactivate all plugin because if i do that, my website doesn’t work correctly…
Do you have an other solution ?
Thanks
January 12, 2021 at 1:08 pm #257698Hello,
Sorry, but it is necessary for you to deactivate all the third party plugins because we only troubleshoot with the theme plugins.
Please deactivate all the third-party plugins and provide with the admin panel login details of the website to check it myself and help you out accordingly.
Regards.
Xtemos Studios.January 12, 2021 at 1:13 pm #257699Ok i try to do that quickly and i come back to you !
January 13, 2021 at 7:10 am #257906Hello,
Ok we will wait for your next reply when you provide with the admin panel login details then we will troubleshoot with the theme plugins.
Best Regards.
January 14, 2021 at 9:00 am #258324Hello,
My website is in maintenance. All plugins are desactivated
Find on the private content, the administrator access on my website
Please, can you help me quickly ?
Thanks !
Private Content HiddenJanuary 14, 2021 at 9:55 am #258327Sorry, i send you a bad access.
Send a me a message i you can’t access on my website.
Private Content HiddenJanuary 14, 2021 at 10:07 am #258329I need to activate all plugins to work on my website in waiting you reply and your help.
I come back to you quickly, when you reply me
January 14, 2021 at 1:14 pm #258405Hello,
Ok, Let me know after deactivating the third party plugins when you’re done working on the site then I will start the debug process.
Regards.
Xtemos Studios.January 14, 2021 at 1:23 pm #258410Hello,
It’s done, you can start the debug progress.
Thank you for your help !
January 14, 2021 at 2:34 pm #258432Hello,
Do you find the solution ?
January 14, 2021 at 5:01 pm #258469Without help, i need to make online and activate my plugins….
When can you help me ?
January 15, 2021 at 8:07 am #258597Hello,
I have found that you are using the old version of WordPress and so many plugins. Please update the WP version to the latest 5.6 and update all the plugins on the site and then check the site, I am sure your issue will be solved.
Best Regards.
January 15, 2021 at 8:52 am #258608Hello,
Thank you for your help.
But the Woodmart theme is not compatible with the last WordPress Version 5.6
So i don’t want to update WordPress…
Attachments:
You must be logged in to view attached files.January 15, 2021 at 9:24 am #258619I updated the last WordPress Version, and Instagram doesn’t work again…
How we can solve this problem ?
January 15, 2021 at 10:37 am #258641Hello,
Please try reconnecting your Instagram account API then deactivate the cache plugin clear the browser cache and check back.
If the problem continues then deactivate all the third party plugins then we will troubleshoot with the theme plugins.
Regards.
Xtemos Studios.January 15, 2021 at 12:41 pm #258699Hello,
It’s work
Thank you !
January 15, 2021 at 12:47 pm #258703Most Welcome!!!
I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.
Thanks for contacting us.
Have a great day.Topic Closed.
Best Regards. -
AuthorPosts
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