Home Forums WoodMart – Premium Template Instagram doesn't work

This topic contains 20 replies, has 2 voices, and was last updated by Aizaz Imtiaz Awan Aizaz Imtiaz Awan 1 week ago.

Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • #257465

    mlancelot
    Customer

    Hello,

    Why Instagram doesn’t work ok my website ?
    Photos doesn’t load…

    Thank you for your help

    Private Content Hidden
    #257565

    Hello,

    Please make sure that you have added the Instagram correctly by following our detailed documentation in the following link: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

    Then clear cache and check back.

    Best Regards.

    #257597

    mlancelot
    Customer

    Hello,

    Yes i followed those steps.

    Can you help me ?

    #257661

    Hello,

    I have visited your website and it’s loading from cache please disable caching then check back.

    If the problem continues then Please deactivate all the third-party plugins and provide with the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards.

    #257693

    mlancelot
    Customer

    I try to desactivate cache plugin and the problem still work….

    I can’t desactivate all plugin because if i do that, my website doesn’t work correctly…

    Do you have an other solution ?

    Thanks

    #257698

    Hello,

    Sorry, but it is necessary for you to deactivate all the third party plugins because we only troubleshoot with the theme plugins.

    Please deactivate all the third-party plugins and provide with the admin panel login details of the website to check it myself and help you out accordingly.

    Regards.
    Xtemos Studios.

    #257699

    mlancelot
    Customer

    Ok i try to do that quickly and i come back to you !

    #257906

    Hello,

    Ok we will wait for your next reply when you provide with the admin panel login details then we will troubleshoot with the theme plugins.

    Best Regards.

    #258324

    mlancelot
    Customer

    Hello,

    My website is in maintenance. All plugins are desactivated

    Find on the private content, the administrator access on my website

    Please, can you help me quickly ?

    Thanks !

    Private Content Hidden
    #258327

    mlancelot
    Customer

    Sorry, i send you a bad access.

    Send a me a message i you can’t access on my website.

    Private Content Hidden
    #258329

    mlancelot
    Customer

    I need to activate all plugins to work on my website in waiting you reply and your help.

    I come back to you quickly, when you reply me

    #258405

    Hello,

    Ok, Let me know after deactivating the third party plugins when you’re done working on the site then I will start the debug process.

    Regards.
    Xtemos Studios.

    #258410

    mlancelot
    Customer

    Hello,

    It’s done, you can start the debug progress.

    Thank you for your help !

    #258432

    mlancelot
    Customer

    Hello,

    Do you find the solution ?

    #258469

    mlancelot
    Customer

    Without help, i need to make online and activate my plugins….

    When can you help me ?

    #258597

    Hello,

    I have found that you are using the old version of WordPress and so many plugins. Please update the WP version to the latest 5.6 and update all the plugins on the site and then check the site, I am sure your issue will be solved.

    Best Regards.

    #258608

    mlancelot
    Customer

    Hello,

    Thank you for your help.

    But the Woodmart theme is not compatible with the last WordPress Version 5.6

    So i don’t want to update WordPress…

    Attachments:
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    #258619

    mlancelot
    Customer

    I updated the last WordPress Version, and Instagram doesn’t work again…

    How we can solve this problem ?

    #258641

    Hello,

    Please try reconnecting your Instagram account API then deactivate the cache plugin clear the browser cache and check back.

    If the problem continues then deactivate all the third party plugins then we will troubleshoot with the theme plugins.

    Regards.
    Xtemos Studios.

    #258699

    mlancelot
    Customer

    Hello,

    It’s work

    Thank you !

    #258703

    Most Welcome!!!

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

Viewing 21 posts - 1 through 21 (of 21 total)

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