Instagram has returned invalid data.

This topic has 11 replies, 2 voices, and was last updated 3 years, 1 month ago by Elise Noromit.

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March 24, 2021 at 4:59 pm #276085

smartmarketingprogress
Participant

I have succesfully connected instagram account, but there is this message displayed “Instagram has returned invalid data.”

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March 24, 2021 at 9:42 pm #276132

Elise Noromit
Member

Hello,

When did you configure Instagram? Instagram has recently changed the integration process, now API connection is available.

Please follow this detailed instruction to configure Instagram properly: https://xtemos.com/docs/woodmart/faq-guides/setup-instagram-api/

Best Regards

March 24, 2021 at 9:45 pm #276134

smartmarketingprogress
Participant

yesterday.. I followed the instructions

March 24, 2021 at 10:34 pm #276158

Elise Noromit
Member

Hello,

Please provide your site admin access to the private area.

Best Regards

March 26, 2021 at 11:43 am #276517

smartmarketingprogress
Participant

Here it is

March 26, 2021 at 4:26 pm #276637

Elise Noromit
Member

Hello,

Please check the credentials I cannot log in: https://prnt.sc/10wasr7

Best Regards

March 26, 2021 at 5:36 pm #276647

smartmarketingprogress
Participant

I checked.. These are correct

March 26, 2021 at 8:08 pm #276683

Elise Noromit
Member

Hello,

Sorry, but I cannot log in. Please try to change the password.

Best Regards

March 26, 2021 at 8:43 pm #276706

smartmarketingprogress
Participant

try this one

March 27, 2021 at 2:54 pm #276845

Elise Noromit
Member

Hello,

I have tested the Instagram on the About us page and it works, you need to add the element and chose API connection: https://gyazo.com/935cbe2fe13a92fbed2b2877c552f295

As for the product page, Instagram has stopped work on a hashtag. Please create an HTML block, add an Instagram element, and chose the block in the Extra block drop-down.

Best Regards

March 27, 2021 at 6:54 pm #276885

smartmarketingprogress
Participant

ok but as you can see at the checkout page there is error (invalid data). What can i do?

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March 28, 2021 at 3:05 pm #276980

Elise Noromit
Member

Hello,

You have not set API connection https://prnt.sc/10y6g0k I have set API it works now: https://prnt.sc/10y6gma

Best Regards
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