Issue installing theme

Hello support team,
I am contacting you because I have a big problem when installing my woodmart theme and especially when installing the child theme (step 3). Just after when clicking on next step I get the following message from wordpress : “Sorry, you are not authorized to access this page.”

wp-admin/admin.php?page=xts_dashboard&tab=wizard&step=page-builder

Can you help me with this problem please ?

Regards,

Hello,

Send me your admin access so I can try to replicate that issue.

Thank you in advance.

Kind Regards

Thank you for your fast reply.
I finally managed to install the theme by doing “skip” but unfortunately now I have a message telling me that the parent theme is not installed when it is and I can’t install my child theme…

last question, currently some terms are in english example :
Logout
Return to shop
Close
wishlist
Shopping cart

My question is, how can i change them please ?

You can see on my pict joined

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Hello,

1. Here is our article on how to install the child theme – https://xtemos.com/docs-topic/setup-child-theme/

2. Use the Loco Translate plugin to change those words, here is our article on how to use it: https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/

Kind Regards

Thank you for your responsiveness and professionalism.

However I have another question, currently my website takes about 11/13 seconds to load yet despite having shared hosting I have a premium plan with very good performance. I noticed that as soon as I use Woodmart theme + woocommerce, both run slowly.
if I deactivate one or the other no problem. But both slow down the whole site while I have not started doing my work.
Any solution please ?

Is it possible that the cause of my issue is this message in the status page ?

PHP Max Input Vars: 5000 Minimum required value 10000.

Regards,

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sorry for the new message, i make all changes and value is now 10000.
And always same problem. 13 seconds…

Hello,

Okay, understood. Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Kind Regards

I confirme the switching to the parent theme Woodmart.
And here is some additional information.

Hello… Si i siable all plugins and swhitching to parent theme of woodmart and now i’m getting this error…. : ERR_TOO_MANY_REDIRECTS
any solution ? something’s wrong…
regards,

Hello,

In general, such happens when you disable a lot of plugins at once. Tried to access to the admin panel but it showed that there is no such a page – https://prnt.sc/zZLcch63O3lr, clarify wich link for access should I use.

Kind Regards

Hello,
So now it works, I reinstalled all the website.
Do I need to apply all the patches ? Because I think it was when I applied the patches that I had the slowness problem ?
Or what is necessary and what is not ?
thank you,

Hello,

If you have the same problem that is described in the topic related to the specific patch, you can apply it.

If you have any questions, let me know.

Kind Regards

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