Home Forums WoodMart support forum issue when i upload the theme

issue when i upload the theme

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #478623

    fadi.safieh
    Participant

    i have a website that already have theme “Xstore Theme”
    i decided to work with your theme guys, and i like really.
    when i did upload the theme the text and the menus comes on each others and duplicated !!!

    please find attached screenshot, thanks.

    Attachments:
    You must be logged in to view attached files.
    #478668

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

Tagged: 

Viewing 2 posts - 1 through 2 (of 2 total)