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Issue with Auto back to Homepage

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #309573

    Chan
    Participant

    Hi,

    Scenario as per below:

    1. Go to Mobile View / View via Mobile
    2. Go to https://harvocart.com/shop/
    3. Click show sidebar as per image attached below
    4. Now, no matter you tap no X CLOSE or tap on outer area to go back to the shop page, It will automatically send you back to homepage.

    How can we fix this?

    Attachments:
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    #309584

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins are deactivated, please, provide your site admin access to the private area.

    Make the full backup of your site and confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    #313663

    Chan
    Participant

    The problem still persists. Kindly assist to check.

    Problem 1: Click Add to Cart > When Cart shows up, click anywhere and it will auto goes back to homepage

    Problem 2: Click Side Bar Menu, Click any menu link > Shows Category Loading but loads the wrong items, then Page Loads and show the correct one. Why double load?

    #313664

    Chan
    Participant

    Kindly refer to the wetransfer to view the screencaptured issues

    #313720

    Hello,

    Please make the full backup of your site and update the theme and all the theme-related plugins. I will check again if the problem presists.

    Best Regards

    #313828

    Chan
    Participant

    Have managed to fix the issue. Apparently, it is related to copyright tags left open.

    Thanks

    #313880

    Hello,

    We are glad you have solved the issue.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 7 posts - 1 through 7 (of 7 total)

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