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Issue with Filter Query Type

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  • #502623

    weaddit
    Participant

    On a URL of my website I have added 2 “Products (Grid or Carousel)” elements. For the first one, the data source is “List of IDs”, and it works perfectly. However, for the second one, the data source is “All Products”. For this element, I have selected a category and a tag, and in the “Data Settings” tab, I have configured the query type as “AND”, but the result is that it doesn’t display any products. If I leave the query type as “OR”, it displays the products that have either one or the other, but I need it to display those that have both.
    Can you help me?
    Thank you

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    #502779

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable it all back.

    Thank you in advance.

    Kind Regards.

    #502840

    weaddit
    Participant

    Hello,

    You have my permission to make the necessary changes.

    Thank you.

    #503277

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Please send me a link to the product which is from the Lámparas de techo category and also has a Clásico tag.

    Thank you in advance.

    Kind Regards

    #506753

    weaddit
    Participant

    Hello,

    This product is categorizated by “Lámparas de techo” and has a “Clásico” Tag

    Thank you,
    Iñigo

    #506922

    weaddit
    Participant
    #507894

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Seems that now those products are shown: https://take.ms/d6rUR

    https://take.ms/HqZMp

    Let me know if you have sorted it out or If I missed something.

    Kind Regards

    #508505

    weaddit
    Participant

    It seems to be resolved, I’m not sure what might have happened, perhaps an update? Now it looks good. Thank you!

    #508722

    Luke Nielsen
    Keymaster

    Hello,

    Glad that the issue is gone.

    If you’d like to contact us, we are here for whatever questions you may have.

    Have a good day!

    Kind Regards

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