License

Seems like there is some license issues with your software.

Hi,

Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

Thank you in advance.

See private notes.

Hello,

Could you please switch to the default theme temporarily so we can see that it happens with our theme only?

Kind Regards

Not possible, because I can’t access any link anymore.

One moment I will disable all the plugins and delete the template from the FTP.

See private for the error_logs

You can simply rename the theme folder to woodmart1 for example to deactivate it completely. Do the same with any plugins you want to temporarily deactivate.

The issue cause by your template. Because this issue exist only on the templates that are hosted with xtemos core.

your system cause this error regarding our investigation with licenses. There should be a mistake in your system as we using for each public installation his own licenses. For develop installations we use also the same license keys to avoid any issues. Please investigate this on your end and fix it asap.

This problem has no relation to licenses at all. Please, deactivate the theme by renaming the folder and check if it helps. Let us know about the result.

Kind Regards

Please investigate this by your team because both websites are build on Xtemos templates and both having the same issues. We have investigated the issues and it’s coming from your template, from your end.

Even when we have disabled the template, plug-ins and replacing all WordPress files, the issue still exist.

If I remove your plugins (woocore) then the template works. So this has something related to your license system. Please take a look into it and solve the issue.

Fixed by reinstalling the template and hosting.

Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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