license code not working

Hi,
Just purchased this theme but unfortunately activation code not working.
website : frombangla.com

problem : API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0+ version.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please contact your host support and show this message to them. As soon as they configure, please follow the instructions provided here: https://xtemos.com/docs/woodmart/update-theme-2/

If you still have the problem contact we shall check how we can help.

Best Regards

Hi, I have already mentioned them about this problem and they replied me that everything is ok on their part. if possible can you exactly mention what he should do to fix this issue.

Thanks.

Hi, It will be good for me if you look forward this issue in time.

Thanks.

Hello,

Which host do you use, please provide me admin panel and FTP access to the private area, I will install and I will see the errors occurred during the installation and then I will be able to suggest something.

Best Regards

Inboxed you details.

one more issue

Hello,

Please provide valid access. You have provided two credentials and I tried both and cannot log in.

Please provide all the credentials separately.

Best Regards

Inboxed. Please if possible check the issue now urgently.

Hello there,

Both issues are related to your hosting server. It can’t download any files from external sources. This should be investigated by your server’s support since it doesn’t happen with our theme only. It is not working with plugins installation as well. Also, you didn’t send us your admin access to check this ourselves.

Kind Regards

I have forwarded your message to my hosting again. Please check the admin area from your part.
Thanks

Inboxed.

License activation seems to have the same problem as with plugins https://gyazo.com/d13ff058396b6739d4a37783d1277a58

There is some issue with your server requests to our server.

Hi,
I have talked again with hosting provider.
please if possible inbox me the IP from where my server is not responding.
He will fix firewall and hopefully it will be ok.

thanks

Sure, here is our server’s IP 138.201.123.145

Thanks. after fixing the ip in firewall. it is working perfect.

Great, we are glad that you solved the problem. Contact us if you will have any extra questions.

[Author]

Posts