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Mobile Nav Menu
- This topic has 30 replies, 3 voices, and was last updated 2 years, 1 month ago by Artem Temos.
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AuthorPosts
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November 6, 2022 at 12:41 am #418975
thetradesniper.comParticipantHi I have seen a few people say they have this issue and I have tried the responses and still not working, I have deactivated all the plugins and still didn’t work, but when I am logged in I see it when not logged in I don’t I also see through elementor when you change the size of the screen it’s there, can I have some advice, please.
November 6, 2022 at 6:24 am #418987
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Could you kindly describe in detail the problem with the mobile menu? I am checking the mobile menu and it seems to work: https://gyazo.com/43e2e3249a997db3ff9cbf3d1e928e49
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
November 7, 2022 at 3:57 am #419081
thetradesniper.comParticipantHi I meant the bottom menu so it looks like an app
ThanksNovember 7, 2022 at 4:43 pm #419271
Artem TemosKeymasterHello,
Please, disable all external plugins that are not related to our theme so we can check the issue.
Kind Regards
November 7, 2022 at 5:14 pm #419295
thetradesniper.comParticipantall done
November 7, 2022 at 5:49 pm #419308
Artem TemosKeymasterThe password seems to be wrong and we can’t access your dashboard.
Kind Regards
November 7, 2022 at 6:01 pm #419315
thetradesniper.comParticipantSent again
November 7, 2022 at 6:10 pm #419320
Artem TemosKeymasterPlease, disable all caching mechanisms on your website temporarily.
November 7, 2022 at 7:28 pm #419333
thetradesniper.comParticipantHi all are disabled
November 7, 2022 at 10:45 pm #419381
thetradesniper.comParticipantHi can you let me when you can get on this I have been here all day with plugins disabled I will turn them off again when you are ready.
November 8, 2022 at 10:07 am #419476
Artem TemosKeymasterHello,
I’m here and ready to check the issue in the next few hours.
Kind Regards
November 8, 2022 at 1:42 pm #419539
thetradesniper.comParticipantWell i am here all day today just please let me know I will keep this window open
November 8, 2022 at 3:24 pm #419572
Artem TemosKeymasterOK, please, disable the plugins and I will check this now.
November 8, 2022 at 7:41 pm #419630
thetradesniper.comParticipantOnly just saw this message are you available now?
November 9, 2022 at 10:22 am #419733
Artem TemosKeymasterI’m here now and will be available for the next few hours.
Kind Regards
November 9, 2022 at 3:16 pm #419826
thetradesniper.comParticipantWe are in different time zones and keep missing each other I am here for the day now
November 9, 2022 at 3:44 pm #419832
Artem TemosKeymasterI will be here for the next 2 hours 🙂
Or you can create a staging website where we can test this problem without any harm to your live website.Kind Regards
November 9, 2022 at 4:30 pm #419839
thetradesniper.comParticipantI will disable all now
November 9, 2022 at 4:34 pm #419840
thetradesniper.comParticipantAll done please go ahead
November 9, 2022 at 4:55 pm #419855
Artem TemosKeymasterThere are still cache plugins enabled on your website https://gyazo.com/d9b2e6b3128e3fa548888e901d104d30
November 9, 2022 at 5:02 pm #419859
thetradesniper.comParticipantSorry all done
November 9, 2022 at 5:19 pm #419860
Artem TemosKeymasterSorry, but the cache is still active https://gyazo.com/170495b1990f0297ec1717f798a0f0c0
Kind Regards
November 9, 2022 at 5:30 pm #419861
thetradesniper.comParticipantI cant see where that is i have deleted the apps I was using can you see it and just take it off
November 9, 2022 at 5:32 pm #419864
thetradesniper.comParticipantAlso the one that is built-in at the top is turned off
November 9, 2022 at 5:39 pm #419866
Artem TemosKeymasterWe disabled the Maintenance mode and now it works correctly. Please, test it from your end.
Kind Regards
November 9, 2022 at 5:43 pm #419867
thetradesniper.comParticipantI havent got at the bottom on my phone
November 9, 2022 at 5:48 pm #419870
Artem TemosKeymasterTry to clear your browser cache https://gyazo.com/aa853675eaad9cf4acee37e04dbfcbb5
Kind Regards
November 9, 2022 at 5:55 pm #419872
thetradesniper.comParticipantI have tried on two devices and haven’t got one of the devices has never been on the site and cleared cache
November 9, 2022 at 6:39 pm #419905
thetradesniper.comParticipantI just had it on my phone for a few minutes but not on my iPad but now it’s gone again
November 9, 2022 at 6:44 pm #419909
thetradesniper.comParticipantI now have it on both devices
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