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Mobile Nav Menu

Viewing 30 posts - 1 through 30 (of 31 total)
  • Author
    Posts
  • #418975

    thetradesniper.com
    Participant

    Hi I have seen a few people say they have this issue and I have tried the responses and still not working, I have deactivated all the plugins and still didn’t work, but when I am logged in I see it when not logged in I don’t I also see through elementor when you change the size of the screen it’s there, can I have some advice, please.

    #418987

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Could you kindly describe in detail the problem with the mobile menu? I am checking the mobile menu and it seems to work: https://gyazo.com/43e2e3249a997db3ff9cbf3d1e928e49

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #419081

    thetradesniper.com
    Participant

    Hi I meant the bottom menu so it looks like an app
    Thanks

    #419271

    Artem Temos
    Keymaster

    Hello,

    Please, disable all external plugins that are not related to our theme so we can check the issue.

    Kind Regards

    #419295

    thetradesniper.com
    Participant

    all done

    #419308

    Artem Temos
    Keymaster

    The password seems to be wrong and we can’t access your dashboard.

    Kind Regards

    #419315

    thetradesniper.com
    Participant

    Sent again

    #419320

    Artem Temos
    Keymaster

    Please, disable all caching mechanisms on your website temporarily.

    #419333

    thetradesniper.com
    Participant

    Hi all are disabled

    #419381

    thetradesniper.com
    Participant

    Hi can you let me when you can get on this I have been here all day with plugins disabled I will turn them off again when you are ready.

    #419476

    Artem Temos
    Keymaster

    Hello,

    I’m here and ready to check the issue in the next few hours.

    Kind Regards

    #419539

    thetradesniper.com
    Participant

    Well i am here all day today just please let me know I will keep this window open

    #419572

    Artem Temos
    Keymaster

    OK, please, disable the plugins and I will check this now.

    #419630

    thetradesniper.com
    Participant

    Only just saw this message are you available now?

    #419733

    Artem Temos
    Keymaster

    I’m here now and will be available for the next few hours.

    Kind Regards

    #419826

    thetradesniper.com
    Participant

    We are in different time zones and keep missing each other I am here for the day now

    #419832

    Artem Temos
    Keymaster

    I will be here for the next 2 hours 🙂
    Or you can create a staging website where we can test this problem without any harm to your live website.

    Kind Regards

    #419839

    thetradesniper.com
    Participant

    I will disable all now

    #419840

    thetradesniper.com
    Participant

    All done please go ahead

    #419855

    Artem Temos
    Keymaster

    There are still cache plugins enabled on your website https://gyazo.com/d9b2e6b3128e3fa548888e901d104d30

    #419859

    thetradesniper.com
    Participant

    Sorry all done

    #419860

    Artem Temos
    Keymaster

    Sorry, but the cache is still active https://gyazo.com/170495b1990f0297ec1717f798a0f0c0

    Kind Regards

    #419861

    thetradesniper.com
    Participant

    I cant see where that is i have deleted the apps I was using can you see it and just take it off

    #419864

    thetradesniper.com
    Participant

    Also the one that is built-in at the top is turned off

    #419866

    Artem Temos
    Keymaster

    We disabled the Maintenance mode and now it works correctly. Please, test it from your end.

    Kind Regards

    #419867

    thetradesniper.com
    Participant

    I havent got at the bottom on my phone

    #419870

    Artem Temos
    Keymaster

    Try to clear your browser cache https://gyazo.com/aa853675eaad9cf4acee37e04dbfcbb5

    Kind Regards

    #419872

    thetradesniper.com
    Participant

    I have tried on two devices and haven’t got one of the devices has never been on the site and cleared cache

    #419905

    thetradesniper.com
    Participant

    I just had it on my phone for a few minutes but not on my iPad but now it’s gone again

    #419909

    thetradesniper.com
    Participant

    I now have it on both devices

Viewing 30 posts - 1 through 30 (of 31 total)

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