Mobile view problems on iOS

Hi,

we have on https://lieblingsautor.de/shop/ some problems with the mobile grid.

The site uses elementor and NO Css Generator setting.

Florian

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Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

Best Regards

Hi Elise,

its a bug of woodmart.
Theme Options > Shop > Product styles > Masonry grid

If its activated the grid wont work. The calculation wont work in right way.

Version: 5.3.6

Florian

Hello,

Please make the full backup of your site and update the theme and related plugins, then check the issue. https://xtemos.com/docs/woodmart/update-theme-2/

Best Regards

Hi Elise,

at this time we wont update to he v6.

Do you know the masonry problem?
We deactivate it and everything is fine, but i hope you checked in version 6.

Florian

Hello,

I have checked on my side the Masonry grid works properly: https://gyazo.com/6310fdb44ae956ea89630b0d6990ca65

In order to get a nice view, you will need to spend the time for selecting proper image sizes.

Please clarify what calculation you mean? Is it third parties plugin? Please provide the screen and your site admin access.

Best Regards

Please check it on native mobile devices! Its the problem on an iphone

Hello,

We have tested the masonry grid in 5.3.6 in iPhone and in our own environment.

https://prnt.sc/12vmv5t

https://prnt.sc/12vmx62

As you can see we do not see the problem.

Please provide your site admin access to the private area.

Please provide the actions step by step to reproduce the problem.

Best Regards

I dont know why it works on your system but without masonry activated it works fine. You can close this ticket.

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