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Moved: Reply To: Update error (PCLZIP_ERR_BAD_FORMAT (-10)

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  • February 20, 2020 at 8:20 pm #174884

    d24h
    Participant

    Hi, I’m having the same problem when trying to update the theme.

    I followed the instructions but it didn’t work.

    Could you please help me? (FTP access in private area)

    February 20, 2020 at 10:42 pm #174936

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide FTP access to the private area.

    Best Regards

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Viewing 2 posts - 1 through 2 (of 2 total)