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MY account problem in order page

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  • #481445

    aleksandra
    Participant

    Hi,
    we have a problem in our webshop with your theme. In order page when someone enters all the data in the cart and select create an account in order page summary error is recieved that its not found, but the account is created and the order is created altough it doesnt show up like that. Also if you refresh the page you are logged in.
    What is the problem

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    #481456

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #481457

    aleksandra
    Participant

    Hi, that is not possible for us, since its a live (production) site in question. Our client wont allow the downtime for the shop.
    Can you check in some other way?

    #481529

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

Viewing 4 posts - 1 through 4 (of 4 total)