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My layout can’t be Duplicated

Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 2, 2025 at 1:05 pm #626729

    info1.wd
    Participant

    Hello Sir,

    Happy New Year!

    My layout can’t be duplicated successfully.
    After I click the button Duplicated, It will move to the page of the post list.
    It happened about 10 days ago.

    Could you help?

    Tks!

    Attachments:
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    January 2, 2025 at 1:50 pm #626742

    Artem Temos
    Keymaster

    Hello,

    Please update the WoodMart core plugin to the latest version and test how it works https://monosnap.com/file/jgFFvR13x9HUfeQojbddfhjzrlUJHb

    Kind Regards

    January 2, 2025 at 2:24 pm #626752

    info1.wd
    Participant

    Hello Sir,

    Thanks for your reply.

    I have tried to update both Woodmart Core and Slider Revolution, but neither of them has been updated successfully.
    I don’t know why.
    By the way, I have tried deactivating other third-party plugins already.

    Could you help?
    Tks!

    Attachments:
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    January 2, 2025 at 3:51 pm #626789

    Artem Temos
    Keymaster

    Please send us your FTP access so we can try to troubleshoot the problem.

    January 2, 2025 at 4:18 pm #626817

    info1.wd
    Participant

    Hello Sir,

    Thanks for your reply.

    The FTP access sent already.

    Tks!

    January 2, 2025 at 4:41 pm #626828

    Artem Temos
    Keymaster

    It is not FTP but your hosting access. We need FTP to edit your website files.

    January 3, 2025 at 2:30 am #626922

    info1.wd
    Participant

    Hello Sir,

    Thanks for your reply.

    I sent both to you already on the last contact.

    Anyway, pls check the attached information.

    Thank you very much!

    January 3, 2025 at 10:32 am #626993

    Artem Temos
    Keymaster

    You sent your website Dashboard access. Please contact your hosting provider and ask them to send you the FTP access so we can connect using FileZilla.

    January 3, 2025 at 11:45 am #627023

    info1.wd
    Participant

    Hello Sir,

    Thanks for your reply.

    Pls check with the attached information.

    Tks!

    Attachments:
    You must be logged in to view attached files.
    January 3, 2025 at 12:48 pm #627039

    info1.wd
    Participant

    Hello Sir,

    The attached information for your reference…

    Tks!

    January 3, 2025 at 1:38 pm #627072

    Artem Temos
    Keymaster

    Hello,

    As we can see, you have some database errors on your website that are not related to our theme. The issue is not about our theme layouts. You can’t duplicate WooCommerce products as well. Tested with default WordPress theme. You need to solve this problem first. https://monosnap.com/file/OzGCK6Q7TEa3RaBIHp1AZ02ogEHF7W

    Kind Regards

    January 3, 2025 at 4:10 pm #627141

    info1.wd
    Participant

    Hello Sir,

    You are correct, the problem comes from my web host…

    We can close this topic now.

    Thank you very much!

    January 3, 2025 at 6:34 pm #627189

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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